01
Auto-resolve FAQs
- New ticket arrives
- Agent matches against knowledge base
- Sends draft response or auto-resolves with citation
32 integrations
customer support on Definable.
First-touch support that actually helps.
Definable agents resolve repetitive tickets through this integration: pull customer context, surface KB answers, draft responses, escalate when needed. Your team handles the long-tail; the persona handles the rest.
What teams build with these
02
Smart escalation
- Detect stuck or angry tickets
- Pull full customer history
- Hand off with a one-paragraph briefing
03
Weekly themes
- Cluster last 7 days of tickets
- Summarise emerging themes
- Post to product Slack
32 customer support apps
Botsonic
12 tools
Botsonic is a no-code AI chatbot builder that enables users to create and integrate AI chatbots into their websites without any coding knowledge.
Botstar
31 tools
BotStar is a comprehensive chatbot platform that enables businesses to design, develop, and train chatbots visually for Messenger and websites.
Delighted
13 tools
Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.
DocsBot AI
38 tools
DocsBot AI enables the creation of custom chatbots trained on your documentation, facilitating automated customer support and content generation.
Faceup
1 tool
FaceUp is an anonymous reporting tool designed for companies and schools, enabling employees and students to safely report issues and misconduct.
Freshdesk
178 tools
Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences
Freshservice
9 tools
Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities
Gatherup
9 tools
GatherUp is a customer feedback and online review management platform that helps businesses collect, manage, and leverage customer feedback to improve their online reputation.
Gleap
179 tools
Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points.
Gorgias
32 tools
Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication
Help Scout
129 tools
Help Scout provides customer support software with shared inbox, knowledge base, and customer management tools
Helpdesk
14 tools
HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
Helpwise
37 tools
Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.
Insighto.ai
65 tools
Insighto.ai is an AI-powered communication platform that enables businesses to create and deploy conversational AI chatbots and voice agents for enhanced customer engagement across multiple channels.
Intercom
133 tools
Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale
Landbot
13 tools
Landbot is a no-code chatbot builder that enables businesses to create conversational experiences for customer engagement, lead generation, and support across various messaging channels.
Onedesk
24 tools
OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly.
Plain
23 tools
Plain is a collaborative support platform for B2B support teams, offering a modern, AI-powered interface to consolidate support channels and assist customers efficiently.
Productlane
39 tools
Productlane is a customer support and feedback system designed for modern companies, built on Linear.
Re:amaze
2 tools
Re:amaze is a multi-channel customer support platform offering live chat, email, social messaging, and automated workflows.
RepairShopr
147 tools
RepairShopr is a comprehensive repair shop management software designed to streamline operations, manage customer relationships, and enhance business efficiency.
Respond.io
7 tools
AI-powered customer conversation management software.
Retently
15 tools
Retently is a customer experience management platform that enables businesses to collect, analyze, and act on customer feedback through surveys and integrations.
Salesforce Service Cloud
23 tools
Salesforce Service Cloud is a customer service platform providing case management, knowledge base, omnichannel support, and service automation to deliver exceptional customer experiences
Salesmate
6 tools
Salesmate is an AI-powered CRM platform designed to help businesses engage leads, close deals faster, nurture relationships, and provide seamless support through a unified, intuitive interface.
Sendbird AI Chatbot
6 tools
Sendbird's AI Chatbot enables businesses to integrate intelligent, automated conversational agents into their applications, enhancing customer engagement and support.
ServiceNow
172 tools
ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across IT, HR, customer service, and operations.
Sitespeakai
4 tools
SiteSpeakAI enables businesses to automate customer support by creating custom-trained, embeddable GPT chatbots that provide real-time answers about products and services, reducing support tickets.
Superchat
17 tools
Superchat is a unified messaging platform that enables businesses to communicate with customers across multiple channels, including WhatsApp, Instagram Direct, Facebook Messenger, Email, and more.
Supportbee
41 tools
SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.
Zendesk
20 tools
Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement
Zoho Desk
23 tools
Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions