Create Ticket
Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
Zoho Desk
23 tools available
Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions
crmcustomer support
Tools & actions 23
Get Agent
Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
Get Agents Count
Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
Get Contact
Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
Get Contacts By IDs
Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
Get Department
Tool to fetch details of a Zoho Desk department by ID.
Get Department Logo
Tool to get/download a department's logo from Zoho Desk.
Get Departments Count
Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.
Get Ticket
Get Ticket
Get Ticket Latest Thread
Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.
Get Ticket Resolution
Get Ticket Resolution
Get Ticket Thread
Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.
List Contact Accounts
Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.
List Contacts
Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.
List Departments
Tool to list all departments in the current Zoho Desk organization.
List Organizations
Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.
List Roles
List Roles
List Roles By IDs
List Roles By IDs
List Teams in Department
Tool to list teams in the specified Zoho Desk department.
List Ticket Conversations
List Ticket Conversations
List Tickets
List Tickets
Update Many Tasks
Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany
Upload Department Logo
Tool to upload/update a department logo in Zoho Desk.
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