01
Enrich every new lead
- Webhook on lead create
- Persona enriches with public sources
- Writes back firmographic and technographic data
Zoho Desk
23 tools available
Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions
Connect Zoho Desk to Definable to enrich new leads, route deals by ICP, flag stalled opportunities. Personas call Zoho Desk's 23 tools directly from chat or scheduled flows. Wire it to a sales persona to keep records clean, score in real-time, and surface what needs attention.
Common workflows with Zoho Desk
02
Auto-route hot deals
- Score new opportunities by intent
- Match to the closer with the right ICP
- Notify both in Slack
03
Stall detection
- Find deals with no activity in 14 days
- Draft a re-engagement message per persona
- Queue for sales rep approval
Zoho Desk actions 23
Every Zoho Desk action below is a callable tool any Definable persona can invoke.
Create Ticket
Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
Get Agent
Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
Get Agents Count
Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
Get Contact
Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
Get Contacts By IDs
Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
Get Department
Tool to fetch details of a Zoho Desk department by ID.
Get Department Logo
Tool to get/download a department's logo from Zoho Desk.
Get Departments Count
Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.
Get Ticket
Get Ticket
Get Ticket Latest Thread
Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.
Get Ticket Resolution
Get Ticket Resolution
Get Ticket Thread
Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.
List Contact Accounts
Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.
List Contacts
Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.
List Departments
Tool to list all departments in the current Zoho Desk organization.
List Organizations
Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.
List Roles
List Roles
List Roles By IDs
List Roles By IDs
List Teams in Department
Tool to list teams in the specified Zoho Desk department.
List Ticket Conversations
List Ticket Conversations
List Tickets
List Tickets
Update Many Tasks
Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany
Upload Department Logo
Tool to upload/update a department logo in Zoho Desk.
Acculynx
AccuLynx is the leading, all-in-one roofing software designed to streamline every aspect of a roofing business.
ActiveCampaign
ActiveCampaign is a marketing automation and CRM platform enabling businesses to manage email campaigns, sales pipelines, and customer segmentation to boost engagement and drive growth
Aeroleads
AeroLeads is a B2B lead generation platform that helps users find business emails and phone numbers of prospects.
Affinity
Affinity helps private capital investors to find, manage, and close more deals
AgencyZoom
AgencyZoom is for the P&C insurance agent that's looking to increase sales, boost retention and analyze agency & producer performance.
Agiled
Agiled is an all-in-one business management platform designed to streamline operations such as CRM, project management, finance, and more.
Frequently asked questions
What can I automate with Zoho Desk on Definable?
Anything Zoho Desk exposes through its API. Common crm workflows on Definable include enrich new leads, route deals by ICP, flag stalled opportunities. Personas can call any of the 23 Zoho Desk tools directly, then chain the result into another integration without you writing code.
How does Zoho Desk authentication work?
Zoho Desk uses OAUTH2 on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.
Is the Zoho Desk integration included in my Definable plan?
Yes — every Definable plan, including Starter, includes access to all 23 Zoho Desk tools. You only need a separate Zoho Desk subscription if Zoho Desk itself charges per seat or per API call.
Is using Zoho Desk through Definable secure?
Every call from a persona to Zoho Desk is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.
How do I get started with Zoho Desk on Definable?
Sign up for Definable, open the integrations page, find Zoho Desk, and connect via OAuth or API key. You can immediately attach Zoho Desk to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.
What Zoho Desk actions does Definable expose?
Definable exposes all 23 Zoho Desk actions as callable tools — including `Create Ticket`, `Get Agent`, `Get Agents Count`, plus 20 more. Each tool gets a typed parameter schema so personas know exactly how to call it.
Ready to automate with Zoho Desk?
Wire it up in minutes. No coding required.