Zoho Desk

crm 23 tools available

Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions

Connect Zoho Desk Visit Zoho Desk

About this integration

Connect Zoho Desk to Definable to enrich new leads, route deals by ICP, flag stalled opportunities. Personas call Zoho Desk's 23 tools directly from chat or scheduled flows. Wire it to a sales persona to keep records clean, score in real-time, and surface what needs attention.

Connect Zoho Desk to Definable and it becomes a set of typed tools your agents plan with — triggered by events, run on schedules, or invoked mid-conversation. Every write is checked by the verifier before it lands.

Auth OAuth2 · 2 clicks

Tools 23 exposed

Plans All, incl. Free

Data Never trained on

Zoho Desk · in workflows

What teams actually run.

Three patterns teams run with Zoho Desk on day one. Each one is a plain-English prompt — no canvas, no glue code — and you can remix them into anything.

Enrich every new lead

│ Webhook on lead create

│ Persona enriches with public sources

└ Writes back firmographic and technographic data

Auto-route hot deals

│ Score new opportunities by intent

│ Match to the closer with the right ICP

└ Notify both in Slack

Stall detection

│ Find deals with no activity in 14 days

│ Draft a re-engagement message per persona

└ Queue for sales rep approval

23 tools available

The Zoho Desk toolbox.

Every Zoho Desk capability your agents can call, each with a typed schema the planner reads. The router picks the right tool per step; the verifier checks the result.

Create Ticket

Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.

Get Agent

Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.

Get Agents Count

Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.

Get Contact

Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.

Get Contacts By IDs

Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.

Get Department

Tool to fetch details of a Zoho Desk department by ID.

Get Department Logo

Tool to get/download a department's logo from Zoho Desk.

Get Departments Count

Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.

Get Ticket

Get Ticket

Get Ticket Latest Thread

Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.

Get Ticket Resolution

Get Ticket Resolution

Get Ticket Thread

Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.

List Contact Accounts

Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.

List Contacts

Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.

List Departments

Tool to list all departments in the current Zoho Desk organization.

List Organizations

Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.

List Roles

List Roles

List Roles By IDs

List Roles By IDs

List Teams in Department

Tool to list teams in the specified Zoho Desk department.

List Ticket Conversations

List Ticket Conversations

List Tickets

List Tickets

Update Many Tasks

Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany

Upload Department Logo

Tool to upload/update a department logo in Zoho Desk.

See it run

One prompt, start to finish.

A real prompt, the Zoho Desk tools it calls, and what comes back. This is the whole interface — describe the outcome, agents handle the rest.

❯

Run a real Zoho Desk task end-to-end — plan it, execute across the API, and hand back a verified result.

zoho_desk.create_ticket Tool to create a new Zoho Desk ticket with subject, description, department, and requester

zoho_desk.get_agent Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its ful

zoho_desk.get_agents_count Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents · verified

done

Done. Zoho Desk responded across 3 calls, the verifier signed off, and the result is logged with every payload.

Pairs well with Zoho Desk

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FAQ · Zoho Desk

Questions, answered.

What teams ask before connecting Zoho Desk.

01 What can I automate with Zoho Desk on Definable?

Anything Zoho Desk exposes through its API. Common crm workflows on Definable include enrich new leads, route deals by ICP, flag stalled opportunities. Personas can call any of the 23 Zoho Desk tools directly, then chain the result into another integration without you writing code.

02 How does Zoho Desk authentication work?

Zoho Desk uses OAUTH2 on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.

03 Is the Zoho Desk integration included in my Definable plan?

Yes — every Definable plan, including Starter, includes access to all 23 Zoho Desk tools. You only need a separate Zoho Desk subscription if Zoho Desk itself charges per seat or per API call.

04 Is using Zoho Desk through Definable secure?

Every call from a persona to Zoho Desk is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.

05 How do I get started with Zoho Desk on Definable?

Sign up for Definable, open the integrations page, find Zoho Desk, and connect via OAuth or API key. You can immediately attach Zoho Desk to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.

06 What Zoho Desk actions does Definable expose?

Definable exposes all 23 Zoho Desk actions as callable tools — including `Create Ticket`, `Get Agent`, `Get Agents Count`, plus 20 more. Each tool gets a typed parameter schema so personas know exactly how to call it.