Frequently asked
Answers to the obvious questions.
And a few non-obvious ones. Can't find what you're looking for? Ask us directly.
Product
What exactly does Definable do?
Definable is a unified AI platform with four tightly integrated products: an Assistant with 50+ models and 1000+ app integrations, private Knowledge Bases, a Creative Studio for photo and video, and Def Code — a CLI for engineers. Everything shares one login, one credit pool, and one UX.
How is it different from ChatGPT or Claude?
ChatGPT gives you one model. Claude gives you one model. Definable lets you switch between 50+ models, assign tool access per workflow, and bundles creative + code tooling. Think less "chatbot" and more "AI operating system."
Can I bring my own API keys?
Yes. On Pro and above, you can bring your own OpenAI, Anthropic, Google, Cohere, Together, or Groq keys — or use ours with included credits. Enterprise supports Azure OpenAI, AWS Bedrock, and on-prem deployments.
Pricing & billing
How do credits work?
Each model has a credit cost per 1k tokens (input + output). Larger models cost more credits. Your plan includes a monthly allowance; unused credits don't roll over. Image and video generation have separate credit values shown before each run.
Can I change plans mid-cycle?
Yes — upgrade takes effect immediately and we prorate the difference. Downgrades apply at the next billing cycle.
Is there a free trial of Pro?
Starter is free forever. For Pro, we offer a 14-day trial with no credit card — or refund within 30 days, no questions, if you upgrade and change your mind.
Do you offer student or startup discounts?
Yes — 50% off Creator for verified students. And 6 months free of Pro for YC, Sequoia Surge, and participating accelerator companies.
Security & privacy
Do you train on my data?
Never. Your prompts, documents, knowledge bases, and generated content are never used to train models — ours or any third party's. This is contractual on every plan, not just Enterprise.
Where is my data stored?
Region of your choice: India (Mumbai), United States (Virginia), or EU (Frankfurt). Enterprise plans can deploy to your own VPC or on-prem.
What certifications do you hold?
SOC 2 Type II, ISO 27001, DPDP (India), GDPR-compliant processing. HIPAA-eligible on Enterprise. Security page has the current auditor reports and DPA templates.
Developers
Is there an API?
Yes — a REST + streaming API that proxies every supported model with a unified request shape. Plus an MCP server so you can expose Definable as a tool to any MCP-compatible client.
What languages does Def Code support?
Any language your repo uses. Def Code doesn't care — it reads your files, respects your toolchain, runs your scripts. First-class support for TypeScript, Python, Go, Rust, Swift, Kotlin, and their common frameworks.
Creative
Do I own what I generate?
Yes. Full commercial rights on every plan — including Starter. No watermarks, no attribution required.
How long can generated videos be?
Currently up to 10 seconds at 1080p. Longer sequences can be stitched in-app. We're working on coherent 30-second generation for later this year.
Teams & enterprise
Do you support SSO and SCIM?
Yes — SAML/SSO and SCIM provisioning available on Pro and above. Okta, Azure AD, Google Workspace, JumpCloud supported out of the box.
Can we deploy in our VPC?
Yes, on Enterprise. We deploy into your AWS, GCP, or Azure VPC; fully air-gapped deployments available for regulated industries.