Productlane

39 tools available

Productlane is a customer support and feedback system designed for modern companies, built on Linear.

Connect Productlane to Definable to auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas call Productlane's 39 tools directly from chat or scheduled flows. Run a support persona on top — the agent resolves what it can, escalates the rest with a clean briefing.

Common workflows with Productlane

Auto-resolve FAQs

New ticket arrives
Agent matches against knowledge base
Sends draft response or auto-resolves with citation

Smart escalation

Detect stuck or angry tickets
Pull full customer history
Hand off with a one-paragraph briefing

Weekly themes

Cluster last 7 days of tickets
Summarise emerging themes
Post to product Slack

Productlane actions 39

Every Productlane action below is a callable tool any Definable persona can invoke.

Create Changelog Entry

Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists, and other markdown features.

Create Company

Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.

Create Contact

Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.

Create Feedback

Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires email, feedback text, and pain level.

Create Insight

Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports.

Create Thread

Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users.

Create Upvote

Tool to create an upvote for a project or issue. Use when you need to record user support for a project or issue. Either projectId or issueId must be provided.

Delete Company

Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane.

Delete Contact

Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts.

Delete Upvote

Tool to delete an upvote by its unique ID. Use when removing a previously cast upvote on an issue or project.

Enable Productlane Widget

Tool to enable the Productlane widget. Use after confirming the widget is currently disabled.

Get Changelog

Tool to retrieve a published changelog by ID from Productlane. Use when you need to fetch details about a specific changelog entry. No authorization is required for published changelogs.

Get Company by ID

Tool to retrieve a company by its unique ID. Use when you need detailed information about a specific company including its metadata, integrations, and associated data.

Get Contact

Tool to retrieve a contact by ID or email from Productlane. Use when you need to fetch details about a specific contact in your workspace. Authentication is required and you can only access contacts that belong to your workspace.

Get Help Center Article

Tool to retrieve a help center article by its ID. Use when you need to fetch details, content, and metadata for a specific help center article.

Get Insight

Tool to retrieve an insight/thread by its ID. Use when you need to fetch details about a specific piece of feedback or customer insight.

Get Issue by ID

Tool to retrieve a specific issue by its ID from a workspace. Use when you need to fetch detailed information about an issue including its title, description, status, priority, and metadata.

Get Linear Customer Options

Tool to retrieve available Linear customer statuses and tiers for your workspace. Use when you need to know the valid Linear options before creating or updating companies. Returns null for both statuses and tiers if Linear is not connected.

Get Project

Tool to retrieve a project by its ID from a workspace. Use when you need to fetch details about a specific project including its name, description, progress, and associated metadata.

Get Workspace

Tool to fetch workspace details by ID. Use when you need to retrieve workspace configuration, branding, or latest changelog information.

Invite User to Workspace

Tool to invite a new user to your Productlane workspace. An invitation email with a join link will be sent to the user. Only admins can invite users.

List Changelogs

Tool to list all published changelogs for a workspace by ID. Use when you need to retrieve changelog entries for a specific Productlane workspace.

List Companies

Tool to list all companies in Productlane. Use 'take' and 'skip' parameters to paginate through results. Supports filtering by domain or name.

List contacts

Tool to retrieve all contacts for your workspace. Use when you need to list contacts with optional pagination support.

List Help Center Articles

Tool to list all help center articles for a specific workspace. Use when you need to retrieve documentation or support articles from a workspace's help center.

List Insights

Tool to list all threads/insights for your workspace with optional filtering. Use when you need to retrieve insights filtered by state, issue, or project, with support for pagination via 'take' and 'skip' parameters.

List Productlane Issues

Tool to retrieve all issues from a Productlane workspace. Use when you need to fetch issues from a workspace that has their portal/roadmap published.

List Workspace Members

Tool to retrieve all members of your workspace with their roles and user information. Returns memberships sorted by role (admins first).

List Projects

Tool to retrieve all projects within a workspace. Use when you need to list available projects from a published Productlane workspace portal or roadmap.

Update Company

Tool to update an existing company record in Productlane by its unique identifier. Use when you need to modify company details such as name, domains, revenue, size, status, tier, or external IDs. All fields except the company ID are optional.

Update Contact

Tool to update an existing contact in Productlane. Use when you need to modify contact details such as name, email, or company associations. Users can only update their own contacts.

Update Insight

Tool to update an existing insight (thread) by ID. Use when you need to modify insight properties such as title, state, pain level, or associations with projects, companies, or contacts.

Close Productlane Widget

Tool to close the Productlane widget. Use when you need to hide the widget after completing an interaction.

Disable Productlane Widget

Tool to disable the Productlane widget across the entire page. Use when needing to turn off the widget programmatically.

Widget off event

Tool to remove a previously registered widget event listener. Use after widget setup to deregister callbacks.

Register Widget Event Listener

Tool to register a listener for Productlane widget events. Use after widget initialization to run custom logic on 'open', 'close', 'submit', or 'widgetLoaded' events.

Open Productlane Widget

Tool to generate a JavaScript snippet that opens the Productlane widget. Use when you need to programmatically display the widget on your front-end after page load.

Open Productlane Docs Article in Widget

Tool to open a specific docs article in the Productlane widget. Use after widget initialization and load.

Toggle Productlane Widget

Tool to toggle the Productlane widget between open and closed states. Use after widget initialization.

Frequently asked questions

What can I automate with Productlane on Definable?

Anything Productlane exposes through its API. Common customer support workflows on Definable include auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas can call any of the 39 Productlane tools directly, then chain the result into another integration without you writing code.

How does Productlane authentication work?

Productlane uses API_KEY on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.

Is the Productlane integration included in my Definable plan?

Yes — every Definable plan, including Starter, includes access to all 39 Productlane tools. You only need a separate Productlane subscription if Productlane itself charges per seat or per API call.

Is using Productlane through Definable secure?

Every call from a persona to Productlane is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.

How do I get started with Productlane on Definable?

Sign up for Definable, open the integrations page, find Productlane, and connect via OAuth or API key. You can immediately attach Productlane to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.

What Productlane actions does Definable expose?

Definable exposes all 39 Productlane actions as callable tools — including `Create Changelog Entry`, `Create Company`, `Create Contact`, plus 36 more. Each tool gets a typed parameter schema so personas know exactly how to call it.

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