01
Auto-resolve FAQs
- New ticket arrives
- Agent matches against knowledge base
- Sends draft response or auto-resolves with citation
Re:amaze
2 tools available
Re:amaze is a multi-channel customer support platform offering live chat, email, social messaging, and automated workflows.
Connect Re:amaze to Definable to auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas call Re:amaze's 2 tools directly from chat or scheduled flows. Run a support persona on top — the agent resolves what it can, escalates the rest with a clean briefing.
Common workflows with Re:amaze
02
Smart escalation
- Detect stuck or angry tickets
- Pull full customer history
- Hand off with a one-paragraph briefing
03
Weekly themes
- Cluster last 7 days of tickets
- Summarise emerging themes
- Post to product Slack
Re:amaze actions 2
Every Re:amaze action below is a callable tool any Definable persona can invoke.
Get report tags
Tool to retrieve a list of tags used in reports. Use when analyzing tag usage metrics across conversations.
Get Response Templates
Tool to retrieve response templates for the brand. Use when you need canned responses to streamline replies.
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Botstar
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Delighted
Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.
DocsBot AI
DocsBot AI enables the creation of custom chatbots trained on your documentation, facilitating automated customer support and content generation.
Faceup
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Freshdesk
Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences
Frequently asked questions
What can I automate with Re:amaze on Definable?
Anything Re:amaze exposes through its API. Common customer support workflows on Definable include auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas can call any of the 2 Re:amaze tools directly, then chain the result into another integration without you writing code.
How does Re:amaze authentication work?
Re:amaze uses API_KEY on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.
Is the Re:amaze integration included in my Definable plan?
Yes — every Definable plan, including Starter, includes access to all 2 Re:amaze tools. You only need a separate Re:amaze subscription if Re:amaze itself charges per seat or per API call.
Is using Re:amaze through Definable secure?
Every call from a persona to Re:amaze is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.
How do I get started with Re:amaze on Definable?
Sign up for Definable, open the integrations page, find Re:amaze, and connect via OAuth or API key. You can immediately attach Re:amaze to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.
What Re:amaze actions does Definable expose?
Definable exposes all 2 Re:amaze actions as callable tools — including `Get report tags`, `Get Response Templates`. Each tool gets a typed parameter schema so personas know exactly how to call it.
Ready to automate with Re:amaze?
Wire it up in minutes. No coding required.