Re:amaze

customer support 2 tools available

Re:amaze is a multi-channel customer support platform offering live chat, email, social messaging, and automated workflows.

Connect Re:amaze Visit Re:amaze

About this integration

Connect Re:amaze to Definable to auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas call Re:amaze's 2 tools directly from chat or scheduled flows. Run a support persona on top — the agent resolves what it can, escalates the rest with a clean briefing.

Connect Re:amaze to Definable and it becomes a set of typed tools your agents plan with — triggered by events, run on schedules, or invoked mid-conversation. Every write is checked by the verifier before it lands.

Auth OAuth2 · 2 clicks

Tools 2 exposed

Plans All, incl. Free

Data Never trained on

Re:amaze · in workflows

What teams actually run.

Three patterns teams run with Re:amaze on day one. Each one is a plain-English prompt — no canvas, no glue code — and you can remix them into anything.

Auto-resolve FAQs

│ New ticket arrives

│ Agent matches against knowledge base

└ Sends draft response or auto-resolves with citation

Smart escalation

│ Detect stuck or angry tickets

│ Pull full customer history

└ Hand off with a one-paragraph briefing

Weekly themes

│ Cluster last 7 days of tickets

│ Summarise emerging themes

└ Post to product Slack

2 tools available

The Re:amaze toolbox.

Every Re:amaze capability your agents can call, each with a typed schema the planner reads. The router picks the right tool per step; the verifier checks the result.

Get report tags

Tool to retrieve a list of tags used in reports. Use when analyzing tag usage metrics across conversations.

Get Response Templates

Tool to retrieve response templates for the brand. Use when you need canned responses to streamline replies.

See it run

One prompt, start to finish.

A real prompt, the Re:amaze tools it calls, and what comes back. This is the whole interface — describe the outcome, agents handle the rest.

❯

Run a real Re:amaze task end-to-end — plan it, execute across the API, and hand back a verified result.

re_amaze.get_report_tags Tool to retrieve a list of tags used in reports. Use when analyzing tag usage metrics acro

re_amaze.get_response_templates Tool to retrieve response templates for the brand. Use when you need canned responses to s · verified

done

Done. Re:amaze responded across 2 calls, the verifier signed off, and the result is logged with every payload.

FAQ · Re:amaze

Questions, answered.

What teams ask before connecting Re:amaze.

01 What can I automate with Re:amaze on Definable?

Anything Re:amaze exposes through its API. Common customer support workflows on Definable include auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas can call any of the 2 Re:amaze tools directly, then chain the result into another integration without you writing code.

02 How does Re:amaze authentication work?

Re:amaze uses API_KEY on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.

03 Is the Re:amaze integration included in my Definable plan?

Yes — every Definable plan, including Starter, includes access to all 2 Re:amaze tools. You only need a separate Re:amaze subscription if Re:amaze itself charges per seat or per API call.

04 Is using Re:amaze through Definable secure?

Every call from a persona to Re:amaze is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.

05 How do I get started with Re:amaze on Definable?

Sign up for Definable, open the integrations page, find Re:amaze, and connect via OAuth or API key. You can immediately attach Re:amaze to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.

06 What Re:amaze actions does Definable expose?

Definable exposes all 2 Re:amaze actions as callable tools — including `Get report tags`, `Get Response Templates`. Each tool gets a typed parameter schema so personas know exactly how to call it.