Privacy Policy

Overview

Definable AI is operated by Definable AI, based in Gurugram, India. We build an all-in-one AI platform — assistant, knowledge bases, creative studio, workflows, and developer CLI. We aim to collect the minimum data needed to run the service and improve it, and we never sell your personal data or train foundation models on your private content.

Data we collect

• Account data — name, email, and authentication identifiers when you sign up or log in.
• Usage & product analytics — pages viewed, features used, and actions taken (e.g. chats created, workflows run), tied to a pseudonymous identifier.
• Content you provide — prompts, files, knowledge-base documents, and generations you create. Processed to deliver the service; not used to train foundation models.
• Device & technical data — browser type, approximate region, and referring/UTM parameters for attribution.
• Billing data — plan, transaction status, and amount. Card details are handled by our payment processors, not stored by us.

How we use data

• Provide, secure, and operate the platform.
• Understand product usage and improve features (analytics, retention, funnels).
• Measure marketing effectiveness and attribute sign-ups to their source.
• Process payments and manage subscriptions.
• Communicate service updates and respond to support requests.

Cookies & analytics

We use cookies and similar technologies for essential functionality and, with your consent where required, for analytics. On first visit from the EU/EEA, UK, Switzerland, or California you'll see a consent banner; non-essential analytics only run after you accept.

We work with the following analytics and tag providers:

• Mixpanel — product analytics and the end-to-end user journey (consent-gated; opted out by default until you accept).
• Google Analytics 4 & Google Tag Manager — traffic measurement and tag management.
• Microsoft Clarity — aggregate session insights and heatmaps.

You can withdraw analytics consent at any time by clearing this site's cookies/local storage, or by contacting us. Mixpanel is configured to honor opt-out across our domains.

Legal bases (GDPR / DPDP)

Where the GDPR or India's DPDP Act applies, we rely on:

• Contract — to provide the service you sign up for.
• Consent — for non-essential analytics and marketing cookies.
• Legitimate interests — to secure, debug, and improve the platform, balanced against your rights.
• Legal obligation — to meet tax, accounting, and compliance duties.

Sharing & processors

We share data only with service providers ("processors") who help us run the platform — including cloud hosting, authentication, payment processing, and the analytics providers listed above — under contracts that restrict their use of your data. We may disclose data if required by law. We do not sell personal data.

Retention

We keep personal data only as long as needed for the purposes above or as required by law. Account and content data is retained while your account is active; analytics data is retained on a rolling basis. You can request deletion as described below.

Your rights

Subject to your jurisdiction, you may have the right to access, correct, delete, or export your data, object to or restrict processing, and withdraw consent. To exercise any right, email us at the address below; we respond within the timeframes required by applicable law.

Security

We use industry-standard safeguards — encryption in transit, tenant isolation, access controls, and monitoring — to protect your data. No system is perfectly secure, but we work continuously to reduce risk.

International transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers.

Children

Definable is not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, by a notice in the product.

Contact

Questions or requests? Email [email protected] or reach us via our contact page. Definable AI, Gurugram, Haryana, India.