01
Auto-resolve FAQs
- New ticket arrives
- Agent matches against knowledge base
- Sends draft response or auto-resolves with citation
Faceup
1 tool available
FaceUp is an anonymous reporting tool designed for companies and schools, enabling employees and students to safely report issues and misconduct.
Connect Faceup to Definable to auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas call Faceup's 1 tools directly from chat or scheduled flows. Run a support persona on top — the agent resolves what it can, escalates the rest with a clean briefing.
Common workflows with Faceup
02
Smart escalation
- Detect stuck or angry tickets
- Pull full customer history
- Hand off with a one-paragraph briefing
03
Weekly themes
- Cluster last 7 days of tickets
- Summarise emerging themes
- Post to product Slack
Faceup actions 1
Every Faceup action below is a callable tool any Definable persona can invoke.
FaceUp GraphQL Statistics Query
Execute GraphQL queries against the FaceUp statistics endpoint. Retrieves whistleblowing statistics with filtering by report criteria. Requires filter (ReportFilterInput), isPartnerAdministration, onlyAccessibleReports, and motherIds parameters. Returns both data and errors from the GraphQL API for flexible error handling.
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Frequently asked questions
What can I automate with Faceup on Definable?
Anything Faceup exposes through its API. Common customer support workflows on Definable include auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas can call any of the 1 Faceup tool directly, then chain the result into another integration without you writing code.
How does Faceup authentication work?
Faceup uses API_KEY on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.
Is the Faceup integration included in my Definable plan?
Yes — every Definable plan, including Starter, includes access to all 1 Faceup tool. You only need a separate Faceup subscription if Faceup itself charges per seat or per API call.
Is using Faceup through Definable secure?
Every call from a persona to Faceup is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.
How do I get started with Faceup on Definable?
Sign up for Definable, open the integrations page, find Faceup, and connect via OAuth or API key. You can immediately attach Faceup to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.
What Faceup actions does Definable expose?
Definable exposes all 1 Faceup action as callable tools — including `FaceUp GraphQL Statistics Query`. Each tool gets a typed parameter schema so personas know exactly how to call it.
Ready to automate with Faceup?
Wire it up in minutes. No coding required.