Faceup

customer support 1 tool available

FaceUp is an anonymous reporting tool designed for companies and schools, enabling employees and students to safely report issues and misconduct.

Connect Faceup Visit Faceup

About this integration

Connect Faceup to Definable to auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas call Faceup's 1 tools directly from chat or scheduled flows. Run a support persona on top — the agent resolves what it can, escalates the rest with a clean briefing.

Connect Faceup to Definable and it becomes a set of typed tools your agents plan with — triggered by events, run on schedules, or invoked mid-conversation. Every write is checked by the verifier before it lands.

Auth OAuth2 · 2 clicks

Tools 1 exposed

Plans All, incl. Free

Data Never trained on

Faceup · in workflows

What teams actually run.

Three patterns teams run with Faceup on day one. Each one is a plain-English prompt — no canvas, no glue code — and you can remix them into anything.

Auto-resolve FAQs

│ New ticket arrives

│ Agent matches against knowledge base

└ Sends draft response or auto-resolves with citation

Smart escalation

│ Detect stuck or angry tickets

│ Pull full customer history

└ Hand off with a one-paragraph briefing

Weekly themes

│ Cluster last 7 days of tickets

│ Summarise emerging themes

└ Post to product Slack

1 tools available

The Faceup toolbox.

Every Faceup capability your agents can call, each with a typed schema the planner reads. The router picks the right tool per step; the verifier checks the result.

FaceUp GraphQL Statistics Query

Execute GraphQL queries against the FaceUp statistics endpoint. Retrieves whistleblowing statistics with filtering by report criteria. Requires filter (ReportFilterInput), isPartnerAdministration, onlyAccessibleReports, and motherIds parameters. Returns both data and errors from the GraphQL API for flexible error handling.

See it run

One prompt, start to finish.

A real prompt, the Faceup tools it calls, and what comes back. This is the whole interface — describe the outcome, agents handle the rest.

❯

Run a real Faceup task end-to-end — plan it, execute across the API, and hand back a verified result.

faceup.faceup_graphql_statistics_query Execute GraphQL queries against the FaceUp statistics endpoint. Retrieves whistleblowing s · verified

done

Done. Faceup responded across 1 call, the verifier signed off, and the result is logged with every payload.

FAQ · Faceup

Questions, answered.

What teams ask before connecting Faceup.

01 What can I automate with Faceup on Definable?

Anything Faceup exposes through its API. Common customer support workflows on Definable include auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas can call any of the 1 Faceup tool directly, then chain the result into another integration without you writing code.

02 How does Faceup authentication work?

Faceup uses API_KEY on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.

03 Is the Faceup integration included in my Definable plan?

Yes — every Definable plan, including Starter, includes access to all 1 Faceup tool. You only need a separate Faceup subscription if Faceup itself charges per seat or per API call.

04 Is using Faceup through Definable secure?

Every call from a persona to Faceup is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.

05 How do I get started with Faceup on Definable?

Sign up for Definable, open the integrations page, find Faceup, and connect via OAuth or API key. You can immediately attach Faceup to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.

06 What Faceup actions does Definable expose?

Definable exposes all 1 Faceup action as callable tools — including `FaceUp GraphQL Statistics Query`. Each tool gets a typed parameter schema so personas know exactly how to call it.