01
Trigger on event
- Listen for a new event
- Parse and validate the payload
- Take an action with the linked tool
Retently
15 tools available
Retently is a customer experience management platform that enables businesses to collect, analyze, and act on customer feedback through surveys and integrations.
Connect Retently to Definable to automate repetitive tasks, sync data with the rest of your stack, trigger on real-world events. Personas call Retently's 15 tools directly from chat or scheduled flows. You can wire it into any persona to read, write, and react when an event fires.
Common workflows with Retently
02
Daily summary
- Pull yesterday's activity
- Summarise with the model of your choice
- Send the digest via email or Slack
03
Cross-tool sync
- Read records from one app
- Transform with a persona
- Write the result back via this integration
Retently actions 15
Every Retently action below is a callable tool any Definable persona can invoke.
Add Feedback Tags
Add tags to feedback items by providing feedback IDs and corresponding tags.
Add Feedback Topics
Add topics to feedback items by providing feedback IDs and corresponding topics.
Create or Update Customers
Tool to create new customers or update existing ones by providing their details, including email, name, company, tags, and properties. Use this to manage your customer base in Retently.
Delete Customers
Delete customers from the workspace by providing their unique IDs.
Get Campaigns
Tool to retrieve a list of campaigns associated with the account. Use when you need to get details about all campaigns.
Get Customer By ID
Tool to retrieve detailed information about a specific customer by their unique ID. Use when you need to get all the details of a customer.
Get Customers
Retrieve a list of customers with optional parameters for pagination, sorting, and filtering by email or date range.
Get Feedback
Tool to retrieve feedback received from customers. Use when you need to get a list of feedback, with optional parameters for pagination and sorting.
Get Feedback by ID
Tool to retrieve detailed information about specific feedback by its unique ID. Use when you need to get the details of a single feedback entry.
Get Latest Score
Tool to retrieve the latest NPS score for the account. Use when you need to get the most up-to-date NPS score.
Get Outbox
Retrieve the outbox of surveys that are scheduled to be sent.
Get Reports
Tool to retrieve reports related to NPS surveys, including scores and trends. Use when you need to get campaign performance data.
Get Templates
Tool to retrieve a list of survey templates available in the account. Use when you need to get the available survey templates.
Send Transactional Survey
Tool to send a transactional survey to customers. Use when you need to send a survey to a customer after a specific event, with an optional delay.
Unsubscribe Customers
Unsubscribe customers from receiving surveys by providing their email addresses.
Basin
Basin is a no-code form backend that enables users to set up powerful, reliable forms quickly without writing server-side code.
Byteforms
All-in-one solution for form creation, submission management, and data integration.
Cabinpanda
CabinPanda is a data collection platform that enables users to create and manage online forms, facilitating efficient data gathering and analysis.
Canny
Canny is a customer feedback management platform that helps teams collect, analyze, and prioritize user feedback to build better products.
CommCare
CommCare is a mobile data collection and case management platform for health and social programs
Datascope
DataScope is the ideal tool to get rid of paperwork, save time and collect data efficiently from the field. The platform allows your team to answer personalized mobile forms (even offline), from their phones or tablets.
Frequently asked questions
What can I automate with Retently on Definable?
Anything Retently exposes through its API. Common forms & surveys workflows on Definable include automate repetitive tasks, sync data with the rest of your stack, trigger on real-world events. Personas can call any of the 15 Retently tools directly, then chain the result into another integration without you writing code.
How does Retently authentication work?
Retently uses API_KEY on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.
Is the Retently integration included in my Definable plan?
Yes — every Definable plan, including Starter, includes access to all 15 Retently tools. You only need a separate Retently subscription if Retently itself charges per seat or per API call.
Is using Retently through Definable secure?
Every call from a persona to Retently is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.
How do I get started with Retently on Definable?
Sign up for Definable, open the integrations page, find Retently, and connect via OAuth or API key. You can immediately attach Retently to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.
What Retently actions does Definable expose?
Definable exposes all 15 Retently actions as callable tools — including `Add Feedback Tags`, `Add Feedback Topics`, `Create or Update Customers`, plus 12 more. Each tool gets a typed parameter schema so personas know exactly how to call it.
Ready to automate with Retently?
Wire it up in minutes. No coding required.