Retently

forms & surveys 15 tools available

Retently is a customer experience management platform that enables businesses to collect, analyze, and act on customer feedback through surveys and integrations.

Connect Retently Visit Retently

About this integration

Connect Retently to Definable to automate repetitive tasks, sync data with the rest of your stack, trigger on real-world events. Personas call Retently's 15 tools directly from chat or scheduled flows. You can wire it into any persona to read, write, and react when an event fires.

Connect Retently to Definable and it becomes a set of typed tools your agents plan with — triggered by events, run on schedules, or invoked mid-conversation. Every write is checked by the verifier before it lands.

Auth OAuth2 · 2 clicks

Tools 15 exposed

Plans All, incl. Free

Data Never trained on

Retently · in workflows

What teams actually run.

Three patterns teams run with Retently on day one. Each one is a plain-English prompt — no canvas, no glue code — and you can remix them into anything.

Trigger on event

│ Listen for a new event

│ Parse and validate the payload

└ Take an action with the linked tool

Daily summary

│ Pull yesterday's activity

│ Summarise with the model of your choice

└ Send the digest via email or Slack

Cross-tool sync

│ Read records from one app

│ Transform with a persona

└ Write the result back via this integration

15 tools available

The Retently toolbox.

Every Retently capability your agents can call, each with a typed schema the planner reads. The router picks the right tool per step; the verifier checks the result.

Add Feedback Tags

Add tags to feedback items by providing feedback IDs and corresponding tags.

Add Feedback Topics

Add topics to feedback items by providing feedback IDs and corresponding topics.

Create or Update Customers

Tool to create new customers or update existing ones by providing their details, including email, name, company, tags, and properties. Use this to manage your customer base in Retently.

Delete Customers

Delete customers from the workspace by providing their unique IDs.

Get Campaigns

Tool to retrieve a list of campaigns associated with the account. Use when you need to get details about all campaigns.

Get Customer By ID

Tool to retrieve detailed information about a specific customer by their unique ID. Use when you need to get all the details of a customer.

Get Customers

Retrieve a list of customers with optional parameters for pagination, sorting, and filtering by email or date range.

Get Feedback

Tool to retrieve feedback received from customers. Use when you need to get a list of feedback, with optional parameters for pagination and sorting.

Get Feedback by ID

Tool to retrieve detailed information about specific feedback by its unique ID. Use when you need to get the details of a single feedback entry.

Get Latest Score

Tool to retrieve the latest NPS score for the account. Use when you need to get the most up-to-date NPS score.

Get Outbox

Retrieve the outbox of surveys that are scheduled to be sent.

Get Reports

Tool to retrieve reports related to NPS surveys, including scores and trends. Use when you need to get campaign performance data.

Get Templates

Tool to retrieve a list of survey templates available in the account. Use when you need to get the available survey templates.

Send Transactional Survey

Tool to send a transactional survey to customers. Use when you need to send a survey to a customer after a specific event, with an optional delay.

Unsubscribe Customers

Unsubscribe customers from receiving surveys by providing their email addresses.

See it run

One prompt, start to finish.

A real prompt, the Retently tools it calls, and what comes back. This is the whole interface — describe the outcome, agents handle the rest.

❯

Run a real Retently task end-to-end — plan it, execute across the API, and hand back a verified result.

retently.add_feedback_tags Add tags to feedback items by providing feedback IDs and corresponding tags.

retently.add_feedback_topics Add topics to feedback items by providing feedback IDs and corresponding topics.

retently.create_or_update_customers Tool to create new customers or update existing ones by providing their details, including · verified

done

Done. Retently responded across 3 calls, the verifier signed off, and the result is logged with every payload.

FAQ · Retently

Questions, answered.

What teams ask before connecting Retently.

01 What can I automate with Retently on Definable?

Anything Retently exposes through its API. Common forms & surveys workflows on Definable include automate repetitive tasks, sync data with the rest of your stack, trigger on real-world events. Personas can call any of the 15 Retently tools directly, then chain the result into another integration without you writing code.

02 How does Retently authentication work?

Retently uses API_KEY on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.

03 Is the Retently integration included in my Definable plan?

Yes — every Definable plan, including Starter, includes access to all 15 Retently tools. You only need a separate Retently subscription if Retently itself charges per seat or per API call.

04 Is using Retently through Definable secure?

Every call from a persona to Retently is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.

05 How do I get started with Retently on Definable?

Sign up for Definable, open the integrations page, find Retently, and connect via OAuth or API key. You can immediately attach Retently to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.

06 What Retently actions does Definable expose?

Definable exposes all 15 Retently actions as callable tools — including `Add Feedback Tags`, `Add Feedback Topics`, `Create or Update Customers`, plus 12 more. Each tool gets a typed parameter schema so personas know exactly how to call it.