legal the agreement

Terms of Service

last updated May 12, 2026 · effective June 11, 2026 · definable ai technologies pvt. ltd., gurugram, india

These terms govern your use of Definable. They are a real contract, so we have kept them as short as honesty allows and opened every section with a plain-language summary. The summaries help you read; the full text is what binds.

01 The agreement

in short Using Definable means you accept these terms. If you accept for a company, you confirm you’re allowed to.

These Terms of Service (“Terms”) are an agreement between you and Definable AI Technologies Private Limited (“Definable”, “we”, “us”), Gurugram, Haryana, India. By creating an account or using definable.ai, our applications, or our APIs (the “Services”), you accept these Terms, our Privacy Policy, and — where we process personal data on your behalf — our Data Processing Addendum, which is incorporated by reference and applies automatically without a separate signature.

If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” means the organisation. Enterprise customers with a separately negotiated agreement are governed by that agreement where it conflicts with these Terms.

You must be at least 18 years old to use the Services.

02 Your account

in short Keep your credentials safe; what happens under your account is on you. Tell us fast if something’s wrong.

You agree to provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account, whether or not you authorised it — so use a strong password, enable two-factor authentication, and tell us immediately at [email protected] if you suspect unauthorised access.

Workspace administrators control their workspaces, including member access and content. If your account was provisioned by your employer, your employer may manage or terminate it.

03 The service and your licence

in short You get a standard subscription licence to use Definable for your business. We keep ownership of the platform.

Subject to these Terms and payment of applicable fees, Definable grants you a non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during your subscription term.

We are always improving the Services and may add, change, or remove features. If we materially reduce the core functionality of a paid plan mid-term, you may terminate and receive a pro-rated refund of prepaid, unused fees — your sole remedy for such changes.

Our APIs are part of the Services and may be subject to rate limits and supplemental developer terms published in our documentation, which control in case of conflict for API use.

04 Plans, fees, and renewal

in short Paid plans renew automatically until you cancel. Cancel any time before renewal. Fees are otherwise non-refundable.

Free plans are free. Paid plans are billed in advance, monthly or annually, plus applicable taxes (including GST where relevant). Usage-based features (such as Creative Studio renders or model credits) are billed as metered usage at the rates shown on our pricing page.

UNLESS YOU CANCEL YOUR SUBSCRIPTION BEFORE YOUR RENEWAL DATE, IT AUTOMATICALLY RENEWS FOR A PERIOD EQUAL TO YOUR CURRENT TERM AT OUR THEN-CURRENT STANDARD PRICING. You can cancel any time in workspace settings; cancellation takes effect at the end of the current term and you keep access until then.

Except as expressly stated in these Terms (provider-fault termination under Section 12, material feature reduction under Section 3, or where required by law), fees are non-refundable and payment obligations non-cancellable. We give at least 30 days’ notice before any price increase takes effect, and increases never apply mid-term to already-paid periods.

If usage materially exceeds your plan’s limits, we will contact you to upgrade before we throttle or suspend. Overdue invoices may result in suspension after notice.

05 Your content — inputs and outputs

in short Your prompts are yours. The outputs your agents produce are yours too. We only get the licence needed to run the product.

You retain all ownership rights in the content you submit to the Services — prompts, files, knowledge bases, workflow definitions, and connected-app data (“Inputs”). As between you and Definable, you own the content your agents and workflows generate (“Outputs”), and we assign to you all our right, title, and interest, if any, in Outputs.

You grant Definable a limited, non-exclusive licence to host, process, transmit, and display Inputs and Outputs solely to provide, secure, and support the Services and as permitted by our Privacy Policy and DPA. We do not use your content to train AI models, and our model providers are contractually prohibited from doing so.

Two honest caveats about Outputs: they may not be unique (similar prompts from other users may produce similar outputs, and you get no rights in other users’ outputs), and machine-generated content may have limited copyright protection in some jurisdictions. You are responsible for ensuring you have the rights to your Inputs, and that your use of Outputs complies with applicable law.

06 AI functionality — read this one

in short AI output can be wrong, and Definable agents can act — send, post, buy. Review what matters before it ships, and keep a human on consequential decisions.

Definable is built on large language models. They are powerful and they are fallible: Outputs may be inaccurate, incomplete, offensive, or may not reflect real people, places, or facts. Do not rely on factual assertions in Outputs without independently checking them. Do not deploy designs, code, or workflows from Outputs without reviewing that they actually work and fit your needs. If you show AI-generated content to your own users, you must not present it as solely human-generated.

Unlike a chatbot, Definable agents take actions — they can send emails, post messages, update records, and trigger third-party apps you connect. You are responsible for the actions your agents take, for scoping their permissions appropriately, and for reviewing automations before enabling them. We provide approval gates, audit trails, and a verification layer; using them wisely is on you.

You must not use the Services to make fully automated decisions that produce legal or similarly significant effects on individuals — credit, employment, insurance, housing, medical or legal determinations — without meaningful human review. The Services are not designed for life-critical or high-risk environments (medical devices, emergency services, critical infrastructure operation) and must not be used for them.

07 Acceptable use

in short Don’t use Definable to break the law, harm people, or attack the platform. We enforce this.

You may not use the Services to:

— violate any law, or infringe anyone’s intellectual property, privacy, or other rights;
— generate or distribute content that sexually exploits or endangers children — zero tolerance, reported to authorities;
— develop weapons; plan or facilitate violence, terrorism, or human trafficking;
— compromise computer systems — malware, phishing, credential harvesting, unauthorised scanning, or attacks on critical infrastructure;
— conduct surveillance, stalking, harassment, or doxxing of individuals;
— deceive at scale — coordinated disinformation, election manipulation, impersonation, or fraud, including representing AI output as human-authored where that misleads;
— send spam or unsolicited communications. You are exclusively responsible for messages your agents send and for complying with anti-spam and telemarketing laws applicable to you;
— process data you have no right to process, including others’ personal data without a lawful basis, or upload protected health information or full payment-card numbers (the Services are not designed for PHI or PCI cardholder data);
— abuse the platform — reverse engineer (except where law permits), resell or sublicense without authorisation, circumvent rate or usage limits, scrape the Services, use Outputs to develop a competing product, or publish benchmarks without identifying the configuration used.

We may investigate suspected violations and may suspend or terminate accounts that breach this section, with notice where practicable. Where a violation creates risk to others, we may act first and notify after.

08 Third-party services

in short Connecting an app authorises data flow to it. Third-party apps and models are theirs, not ours.

The Services interoperate with third-party applications and AI models. Enabling an integration instructs us to exchange data with that third party on your behalf; its own terms and privacy policy govern its side of the exchange. We do not warrant third-party services, are not responsible for changes to or discontinuation of their APIs, and a third party withdrawing an integration does not entitle you to a refund. Disconnect an integration at any time in workspace settings.

09 Feedback

in short If you send us ideas, we can use them without owing you anything.

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or compensation. We will not publicly attribute feedback to you without permission.

10 Our intellectual property

in short The platform, brand, and everything we built stays ours.

Definable and its licensors retain all rights in the Services — software, models’ orchestration, interfaces, documentation, and branding — and in anonymised, aggregated operational data that does not contain your content. No rights are granted except those expressly stated in these Terms. “Definable” and our logo are our trademarks; our brand guidelines govern their use.

11 Beta features

in short Early features are as-is: no SLA, no warranty, may vanish.

Features labelled alpha, beta, preview, or experimental are provided as-is, may be modified or discontinued at any time, are excluded from any warranties, indemnities, and service commitments, and may be subject to supplemental terms. Information about non-public betas is our confidential information. Feedback rules from Section 9 apply doubly here — that is what betas are for.

12 Privacy and security

in short The Privacy Policy and DPA are part of this agreement.

Our collection and use of personal data is described in the Privacy Policy. Where we process personal data on your behalf, the Data Processing Addendum applies and is incorporated into these Terms. We maintain the technical and organisational security measures described on our Security page and in Annex 2 of the DPA, including encryption in transit and at rest, tenant isolation, and SOC 2 Type II / ISO 27001 audited controls.

13 Term and termination

in short Leave whenever you like and export your data — you get 30 days after termination to retrieve it.

These Terms apply while you use the Services. You may stop using the Services and delete your workspace at any time. We may suspend or terminate your access for material breach if the breach is not cured within 14 days of notice (or immediately for breaches of Section 7 or non-payment), or if required by law.

For 30 days after termination, we will make your workspace content available for export in machine-readable formats, after which we delete it on the schedule in our Privacy Policy. If we terminate without cause, or you terminate because of our uncured material breach, we will refund prepaid fees for the unused remainder of your term.

Sections that by their nature should survive termination do — including ownership, confidentiality, disclaimers, liability limits, and disputes.

14 Warranties and disclaimers

in short Paid plans get a basic “works as documented” warranty. Beyond that, the service is provided as-is.

For paid plans, we warrant that the Services will perform materially in accordance with our documentation. Your exclusive remedy for breach of this warranty is that we re-perform or fix the non-conforming Service, and if we cannot within 30 days, you may terminate and receive a pro-rated refund of prepaid, unused fees.

OTHERWISE, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR FIT FOR YOUR PURPOSES. NO ADVICE OR INFORMATION OBTAINED FROM US OR THE SERVICES CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

15 Indemnification

in short We defend you if the platform infringes someone’s IP; you defend us if your content or misuse causes a claim.

We will defend you against third-party claims that the Services (excluding your content, third-party services, and beta features) infringe intellectual property rights, and pay resulting damages finally awarded — provided you notify us promptly, let us control the defence, and cooperate. If the Services are held infringing, we may procure rights, modify, or refund prepaid unused fees. This does not cover claims arising from your Inputs, your modifications, combination with things we did not supply, or use in breach of these Terms. This section states our entire liability for infringement.

You will defend us against third-party claims arising from your Inputs, your use of Outputs, your agents’ actions taken at your direction, or your breach of these Terms, and pay resulting damages finally awarded, under the same procedural conditions.

16 Limitation of liability

in short Our total liability is capped at what you paid us in the last 12 months (or ₹8,000/$100 on free plans). Neither side owes indirect damages.

NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL, EVEN IF ADVISED OF THEIR POSSIBILITY. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY AND (B) ₹8,000 (OR US $100).

These limits do not apply to your payment obligations, either party’s indemnification obligations, your breach of Section 7 (acceptable use), or liability that cannot be limited under applicable law — including liability for fraud, gross negligence, or wilful misconduct. The limits apply collectively to Definable and its affiliates and reflect the basis of the bargain between us; they apply even if a limited remedy fails of its essential purpose.

17 Governing law and disputes

in short Indian law. Talk to us first — most disputes die in one email thread. Then arbitration in Gurugram.

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Before formal proceedings, you agree to raise any dispute with us at [email protected] and give us 45 days to resolve it in good faith — in our experience this resolves nearly everything.

Disputes not resolved informally will be finally settled by arbitration under the (Indian) Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement, seated in Gurugram, Haryana, conducted in English. Courts at Gurugram have exclusive jurisdiction over matters not subject to arbitration, including interim relief. Either party may seek injunctive relief in any competent court for IP infringement or misuse of confidential information. Nothing in this section deprives you of mandatory consumer protections available in your country of residence.

18 General

in short The usual closing mechanics: notices, assignment, force majeure, changes to these terms.

— Changes to these Terms — we may update them; material changes get 30 days’ email notice before taking effect. Continued use after the effective date is acceptance. If you do not agree, stop using the Services before the new terms take effect and we will refund prepaid fees for the unused remainder of your term.
— Notices — we send notices to your account email; you send them to [email protected] or our registered office in Gurugram. Notices are deemed given when sent.
— Assignment — you may not assign these Terms without our consent, except to a successor in a merger or asset sale with notice; we may assign to an affiliate or successor.
— Force majeure — neither party is liable for delay or failure caused by events beyond reasonable control, except payment obligations.
— Export — you must comply with applicable export control and sanctions laws, and you represent you are not on a restricted-party list.
— Severability and waiver — unenforceable provisions are modified to the minimum extent necessary; failure to enforce is not waiver.
— Entire agreement — these Terms, the Privacy Policy, the DPA, and any order form are the entire agreement and supersede prior discussions. Purchase-order boilerplate has no effect.