01
Trigger on event
- Listen for a new event
- Parse and validate the payload
- Take an action with the linked tool
Delighted
13 tools available
Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.
Connect Delighted to Definable to automate repetitive tasks, sync data with the rest of your stack, trigger on real-world events. Personas call Delighted's 13 tools directly from chat or scheduled flows. You can wire it into any persona to read, write, and react when an event fires.
Common workflows with Delighted
02
Daily summary
- Pull yesterday's activity
- Summarise with the model of your choice
- Send the digest via email or Slack
03
Cross-tool sync
- Read records from one app
- Transform with a persona
- Write the result back via this integration
Delighted actions 13
Every Delighted action below is a callable tool any Definable persona can invoke.
Add Person to Autopilot Email
Add a person to Autopilot email or update their properties. Autopilot automatically schedules and sends recurring email surveys at the frequency configured in your Delighted account settings. Use this to enroll new people in automated email surveys or update custom properties for existing members. Note: Autopilot must be configured in your Delighted account before using this API.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS. Prerequisites: SMS Autopilot must be configured in your Delighted account before using this API endpoint. If not configured, the API returns a 422 error.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
List Bounced People
Tool to retrieve all bounced people for your account, ordered by bounce time (oldest first). Use when you need to identify email addresses that have bounced. Supports pagination via per_page and page parameters, and optional Unix timestamp filters (since, until) to restrict results to specific time ranges.
List People
Tool to retrieve all people for your account in creation order. Use when you need to list contacts, filter by email or phone number, or paginate through your people database. Supports cursor-based pagination via Link header and optional time-based filtering. Note: email and phone_number filters are mutually exclusive.
List Survey Responses
Tool to retrieve all survey responses for your account with pagination support and optional filtering. Use when you need to access survey feedback data, filter by date range, trend, person, or sort by creation/update time. Supports expanding person details and notes.
List Unsubscribed People
Tool to retrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first). Use when you need to identify people who have unsubscribed. Supports pagination via per_page and page parameters, and optional Unix timestamp filters (since, until) to restrict results to specific time ranges.
Unsubscribe Person
Tool to add a person to your unsubscribe list, preventing them from receiving any future surveys via email. Use when you need to permanently unsubscribe someone from all email surveys. This is functionally equivalent to the person clicking Unsubscribe within a survey.
Basin
Basin is a no-code form backend that enables users to set up powerful, reliable forms quickly without writing server-side code.
Byteforms
All-in-one solution for form creation, submission management, and data integration.
Cabinpanda
CabinPanda is a data collection platform that enables users to create and manage online forms, facilitating efficient data gathering and analysis.
Canny
Canny is a customer feedback management platform that helps teams collect, analyze, and prioritize user feedback to build better products.
CommCare
CommCare is a mobile data collection and case management platform for health and social programs
Datascope
DataScope is the ideal tool to get rid of paperwork, save time and collect data efficiently from the field. The platform allows your team to answer personalized mobile forms (even offline), from their phones or tablets.
Frequently asked questions
What can I automate with Delighted on Definable?
Anything Delighted exposes through its API. Common forms & surveys workflows on Definable include automate repetitive tasks, sync data with the rest of your stack, trigger on real-world events. Personas can call any of the 13 Delighted tools directly, then chain the result into another integration without you writing code.
How does Delighted authentication work?
Delighted uses API_KEY on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.
Is the Delighted integration included in my Definable plan?
Yes — every Definable plan, including Starter, includes access to all 13 Delighted tools. You only need a separate Delighted subscription if Delighted itself charges per seat or per API call.
Is using Delighted through Definable secure?
Every call from a persona to Delighted is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.
How do I get started with Delighted on Definable?
Sign up for Definable, open the integrations page, find Delighted, and connect via OAuth or API key. You can immediately attach Delighted to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.
What Delighted actions does Definable expose?
Definable exposes all 13 Delighted actions as callable tools — including `Add Person to Autopilot Email`, `Add Person to Autopilot SMS`, `Create or Update Person`, plus 10 more. Each tool gets a typed parameter schema so personas know exactly how to call it.
Ready to automate with Delighted?
Wire it up in minutes. No coding required.