Gorgias

crm 32 tools available

Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication

Connect Gorgias Visit Gorgias

About this integration

Connect Gorgias to Definable to enrich new leads, route deals by ICP, flag stalled opportunities. Personas call Gorgias's 32 tools directly from chat or scheduled flows. Wire it to a sales persona to keep records clean, score in real-time, and surface what needs attention.

Connect Gorgias to Definable and it becomes a set of typed tools your agents plan with — triggered by events, run on schedules, or invoked mid-conversation. Every write is checked by the verifier before it lands.

Auth OAuth2 · 2 clicks

Tools 32 exposed

Plans All, incl. Free

Data Never trained on

Gorgias · in workflows

What teams actually run.

Three patterns teams run with Gorgias on day one. Each one is a plain-English prompt — no canvas, no glue code — and you can remix them into anything.

Enrich every new lead

│ Webhook on lead create

│ Persona enriches with public sources

└ Writes back firmographic and technographic data

Auto-route hot deals

│ Score new opportunities by intent

│ Match to the closer with the right ICP

└ Notify both in Slack

Stall detection

│ Find deals with no activity in 14 days

│ Draft a re-engagement message per persona

└ Queue for sales rep approval

32 tools available

The Gorgias toolbox.

Every Gorgias capability your agents can call, each with a typed schema the planner reads. The router picks the right tool per step; the verifier checks the result.

Add Ticket Tags

Adds tags to a ticket in Gorgias.

Create Account Setting

Creates a new account setting in Gorgias.

Create Customer

Creates a new customer in Gorgias.

Create Team

Creates a new team in Gorgias.

Create Ticket

Creates a new ticket in Gorgias.

Delete Customer

Deletes a specific customer from Gorgias.

Delete Customer Field Value

Deletes a specific field value for a customer in Gorgias.

Delete Customers

Deletes multiple customers from Gorgias.

Delete Team

Deletes a specific team from Gorgias.

Delete Ticket

Deletes a specific ticket from Gorgias.

Delete Ticket Field Value

Deletes a specific field value for a ticket in Gorgias.

Get Account

Retrieves your Gorgias account information.

Get Customer

Retrieves a specific customer from Gorgias.

Get Event

Retrieves a specific event from Gorgias.

Get Team

Retrieves a specific team from Gorgias.

Get Ticket

Retrieves a specific ticket from Gorgias.

List Account Settings

Lists all account settings in Gorgias.

List Customer Field Values

Lists all field values for a customer in Gorgias.

List Customers

Lists customers in Gorgias with various filtering options.

List Events

Lists events in Gorgias with various filtering options.

List Teams

Lists teams in Gorgias.

List Ticket Field Values

Lists all field values for a ticket in Gorgias.

List Tickets

Lists tickets in Gorgias with various filtering options.

List Ticket Tags

Lists all tags for a ticket in Gorgias.

Merge Customers

Merges two customers in Gorgias, combining their data and history.

Remove Ticket Tags

Removes tags from a ticket in Gorgias.

Set Customer Data

Sets the complete data object for a customer in Gorgias.

Set Ticket Tags

Sets the complete list of tags for a ticket in Gorgias.

Update Account Setting

Updates an existing account setting in Gorgias.

Update Customer

Updates an existing customer in Gorgias.

Update Team

Updates an existing team in Gorgias.

Update Ticket

Updates an existing ticket in Gorgias.

See it run

One prompt, start to finish.

A real prompt, the Gorgias tools it calls, and what comes back. This is the whole interface — describe the outcome, agents handle the rest.

❯

Run a real Gorgias task end-to-end — plan it, execute across the API, and hand back a verified result.

gorgias.add_ticket_tags Adds tags to a ticket in Gorgias.

gorgias.create_account_setting Creates a new account setting in Gorgias.

gorgias.create_customer Creates a new customer in Gorgias. · verified

done

Done. Gorgias responded across 3 calls, the verifier signed off, and the result is logged with every payload.

FAQ · Gorgias

Questions, answered.

What teams ask before connecting Gorgias.

01 What can I automate with Gorgias on Definable?

Anything Gorgias exposes through its API. Common crm workflows on Definable include enrich new leads, route deals by ICP, flag stalled opportunities. Personas can call any of the 32 Gorgias tools directly, then chain the result into another integration without you writing code.

02 How does Gorgias authentication work?

Gorgias uses API_KEY, OAUTH2 on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.

03 Is the Gorgias integration included in my Definable plan?

Yes — every Definable plan, including Starter, includes access to all 32 Gorgias tools. You only need a separate Gorgias subscription if Gorgias itself charges per seat or per API call.

04 Is using Gorgias through Definable secure?

Every call from a persona to Gorgias is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.

05 How do I get started with Gorgias on Definable?

Sign up for Definable, open the integrations page, find Gorgias, and connect via OAuth or API key. You can immediately attach Gorgias to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.

06 What Gorgias actions does Definable expose?

Definable exposes all 32 Gorgias actions as callable tools — including `Add Ticket Tags`, `Create Account Setting`, `Create Customer`, plus 29 more. Each tool gets a typed parameter schema so personas know exactly how to call it.