01
Enrich every new lead
- Webhook on lead create
- Persona enriches with public sources
- Writes back firmographic and technographic data
Gorgias
32 tools available
Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication
Connect Gorgias to Definable to enrich new leads, route deals by ICP, flag stalled opportunities. Personas call Gorgias's 32 tools directly from chat or scheduled flows. Wire it to a sales persona to keep records clean, score in real-time, and surface what needs attention.
Common workflows with Gorgias
02
Auto-route hot deals
- Score new opportunities by intent
- Match to the closer with the right ICP
- Notify both in Slack
03
Stall detection
- Find deals with no activity in 14 days
- Draft a re-engagement message per persona
- Queue for sales rep approval
Gorgias actions 32
Every Gorgias action below is a callable tool any Definable persona can invoke.
Add Ticket Tags
Adds tags to a ticket in Gorgias.
Create Account Setting
Creates a new account setting in Gorgias.
Create Customer
Creates a new customer in Gorgias.
Create Team
Creates a new team in Gorgias.
Create Ticket
Creates a new ticket in Gorgias.
Delete Customer
Deletes a specific customer from Gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in Gorgias.
Delete Customers
Deletes multiple customers from Gorgias.
Delete Team
Deletes a specific team from Gorgias.
Delete Ticket
Deletes a specific ticket from Gorgias.
Delete Ticket Field Value
Deletes a specific field value for a ticket in Gorgias.
Get Account
Retrieves your Gorgias account information.
Get Customer
Retrieves a specific customer from Gorgias.
Get Event
Retrieves a specific event from Gorgias.
Get Team
Retrieves a specific team from Gorgias.
Get Ticket
Retrieves a specific ticket from Gorgias.
List Account Settings
Lists all account settings in Gorgias.
List Customer Field Values
Lists all field values for a customer in Gorgias.
List Customers
Lists customers in Gorgias with various filtering options.
List Events
Lists events in Gorgias with various filtering options.
List Teams
Lists teams in Gorgias.
List Ticket Field Values
Lists all field values for a ticket in Gorgias.
List Tickets
Lists tickets in Gorgias with various filtering options.
List Ticket Tags
Lists all tags for a ticket in Gorgias.
Merge Customers
Merges two customers in Gorgias, combining their data and history.
Remove Ticket Tags
Removes tags from a ticket in Gorgias.
Set Customer Data
Sets the complete data object for a customer in Gorgias.
Set Ticket Tags
Sets the complete list of tags for a ticket in Gorgias.
Update Account Setting
Updates an existing account setting in Gorgias.
Update Customer
Updates an existing customer in Gorgias.
Update Team
Updates an existing team in Gorgias.
Update Ticket
Updates an existing ticket in Gorgias.
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Frequently asked questions
What can I automate with Gorgias on Definable?
Anything Gorgias exposes through its API. Common crm workflows on Definable include enrich new leads, route deals by ICP, flag stalled opportunities. Personas can call any of the 32 Gorgias tools directly, then chain the result into another integration without you writing code.
How does Gorgias authentication work?
Gorgias uses API_KEY, OAUTH2 on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.
Is the Gorgias integration included in my Definable plan?
Yes — every Definable plan, including Starter, includes access to all 32 Gorgias tools. You only need a separate Gorgias subscription if Gorgias itself charges per seat or per API call.
Is using Gorgias through Definable secure?
Every call from a persona to Gorgias is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.
How do I get started with Gorgias on Definable?
Sign up for Definable, open the integrations page, find Gorgias, and connect via OAuth or API key. You can immediately attach Gorgias to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.
What Gorgias actions does Definable expose?
Definable exposes all 32 Gorgias actions as callable tools — including `Add Ticket Tags`, `Create Account Setting`, `Create Customer`, plus 29 more. Each tool gets a typed parameter schema so personas know exactly how to call it.
Ready to automate with Gorgias?
Wire it up in minutes. No coding required.