Respond.io

customer support 7 tools available

AI-powered customer conversation management software.

About this integration

Connect Respond.io to Definable to auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas call Respond.io's 7 tools directly from chat or scheduled flows. Run a support persona on top — the agent resolves what it can, escalates the rest with a clean briefing.

Connect Respond.io to Definable and it becomes a set of typed tools your agents plan with — triggered by events, run on schedules, or invoked mid-conversation. Every write is checked by the verifier before it lands.

Auth OAuth2 · 2 clicks

Tools 7 exposed

Plans All, incl. Free

Data Never trained on

Respond.io · in workflows

What teams actually run.

Three patterns teams run with Respond.io on day one. Each one is a plain-English prompt — no canvas, no glue code — and you can remix them into anything.

Auto-resolve FAQs

│ New ticket arrives

│ Agent matches against knowledge base

└ Sends draft response or auto-resolves with citation

Smart escalation

│ Detect stuck or angry tickets

│ Pull full customer history

└ Hand off with a one-paragraph briefing

Weekly themes

│ Cluster last 7 days of tickets

│ Summarise emerging themes

└ Post to product Slack

7 tools available

The Respond.io toolbox.

Every Respond.io capability your agents can call, each with a typed schema the planner reads. The router picks the right tool per step; the verifier checks the result.

Add internal comment to conversation

Tool to add a comment (internal note) to a contact's conversation. Use after verifying the contact identifier.

Create Contact

Creates a new contact in the respond.io workspace with the specified details. The contact is identified by email, phone number, or contact ID. Supports adding profile information, language preferences, and custom fields that have been pre-configured in the workspace.

Create Space Tag

Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations. Tags help with segmentation, filtering, and workflow automation. Each tag must have a unique name within the workspace.

Get Message

Tool to retrieve a specific message. Use when you need the details of a message sent to or received from a contact.

List channels

Tool to retrieve a list of channels connected to the workspace. Use when you need to enumerate all messaging channels with pagination support.

List users

Tool to retrieve a list of users in the workspace. Use when you need to fetch all workspace users for auditing or assignment.

Update Space Tag

Updates an existing workspace tag by its current name. You can modify the tag's name, description, or emoji. Note: Color codes are not currently supported by the API and will be rejected if provided. At least one field besides currentName must be provided to update.

See it run

One prompt, start to finish.

A real prompt, the Respond.io tools it calls, and what comes back. This is the whole interface — describe the outcome, agents handle the rest.

❯

Run a real Respond.io task end-to-end — plan it, execute across the API, and hand back a verified result.

respond_io.add_internal_comment_to_conversation Tool to add a comment (internal note) to a contact's conversation. Use after verifying the

respond_io.create_contact Creates a new contact in the respond.io workspace with the specified details. The contact

respond_io.create_space_tag Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and · verified

done

Done. Respond.io responded across 3 calls, the verifier signed off, and the result is logged with every payload.

FAQ · Respond.io

Questions, answered.

What teams ask before connecting Respond.io.

01 What can I automate with Respond.io on Definable?

Anything Respond.io exposes through its API. Common customer support workflows on Definable include auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas can call any of the 7 Respond.io tools directly, then chain the result into another integration without you writing code.

02 How does Respond.io authentication work?

Respond.io uses API_KEY on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.

03 Is the Respond.io integration included in my Definable plan?

Yes — every Definable plan, including Starter, includes access to all 7 Respond.io tools. You only need a separate Respond.io subscription if Respond.io itself charges per seat or per API call.

04 Is using Respond.io through Definable secure?

Every call from a persona to Respond.io is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.

05 How do I get started with Respond.io on Definable?

Sign up for Definable, open the integrations page, find Respond.io, and connect via OAuth or API key. You can immediately attach Respond.io to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.

06 What Respond.io actions does Definable expose?

Definable exposes all 7 Respond.io actions as callable tools — including `Add internal comment to conversation`, `Create Contact`, `Create Space Tag`, plus 4 more. Each tool gets a typed parameter schema so personas know exactly how to call it.