01
Auto-resolve FAQs
- New ticket arrives
- Agent matches against knowledge base
- Sends draft response or auto-resolves with citation
Respond.io
7 tools available
AI-powered customer conversation management software.
Connect Respond.io to Definable to auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas call Respond.io's 7 tools directly from chat or scheduled flows. Run a support persona on top — the agent resolves what it can, escalates the rest with a clean briefing.
Common workflows with Respond.io
02
Smart escalation
- Detect stuck or angry tickets
- Pull full customer history
- Hand off with a one-paragraph briefing
03
Weekly themes
- Cluster last 7 days of tickets
- Summarise emerging themes
- Post to product Slack
Respond.io actions 7
Every Respond.io action below is a callable tool any Definable persona can invoke.
Add internal comment to conversation
Tool to add a comment (internal note) to a contact's conversation. Use after verifying the contact identifier.
Create Contact
Creates a new contact in the respond.io workspace with the specified details. The contact is identified by email, phone number, or contact ID. Supports adding profile information, language preferences, and custom fields that have been pre-configured in the workspace.
Create Space Tag
Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations. Tags help with segmentation, filtering, and workflow automation. Each tag must have a unique name within the workspace.
Get Message
Tool to retrieve a specific message. Use when you need the details of a message sent to or received from a contact.
List channels
Tool to retrieve a list of channels connected to the workspace. Use when you need to enumerate all messaging channels with pagination support.
List users
Tool to retrieve a list of users in the workspace. Use when you need to fetch all workspace users for auditing or assignment.
Update Space Tag
Updates an existing workspace tag by its current name. You can modify the tag's name, description, or emoji. Note: Color codes are not currently supported by the API and will be rejected if provided. At least one field besides currentName must be provided to update.
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Frequently asked questions
What can I automate with Respond.io on Definable?
Anything Respond.io exposes through its API. Common customer support workflows on Definable include auto-resolve FAQs with citations, escalate with full context, cluster recurring themes. Personas can call any of the 7 Respond.io tools directly, then chain the result into another integration without you writing code.
How does Respond.io authentication work?
Respond.io uses API_KEY on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.
Is the Respond.io integration included in my Definable plan?
Yes — every Definable plan, including Starter, includes access to all 7 Respond.io tools. You only need a separate Respond.io subscription if Respond.io itself charges per seat or per API call.
Is using Respond.io through Definable secure?
Every call from a persona to Respond.io is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.
How do I get started with Respond.io on Definable?
Sign up for Definable, open the integrations page, find Respond.io, and connect via OAuth or API key. You can immediately attach Respond.io to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.
What Respond.io actions does Definable expose?
Definable exposes all 7 Respond.io actions as callable tools — including `Add internal comment to conversation`, `Create Contact`, `Create Space Tag`, plus 4 more. Each tool gets a typed parameter schema so personas know exactly how to call it.
Ready to automate with Respond.io?
Wire it up in minutes. No coding required.