Zoho
crm 14 tools availableZoho is a suite of cloud applications including CRM, email marketing, and collaboration tools, enabling businesses to automate and scale operations
About this integration
Connect Zoho to Definable to enrich new leads, route deals by ICP, flag stalled opportunities. Personas call Zoho's 14 tools directly from chat or scheduled flows. Wire it to a sales persona to keep records clean, score in real-time, and surface what needs attention.
Connect Zoho to Definable and it becomes a set of typed tools your agents plan with — triggered by events, run on schedules, or invoked mid-conversation. Every write is checked by the verifier before it lands.
Zoho · in workflows
What teams actually run.
Three patterns teams run with Zoho on day one. Each one is a plain-English prompt — no canvas, no glue code — and you can remix them into anything.
Auto-route hot deals
Stall detection
14 tools available
The Zoho toolbox.
Every Zoho capability your agents can call, each with a typed schema the planner reads. The router picks the right tool per step; the verifier checks the result.
Convert Zoho CRM Lead Converts a lead into a contact, account, and optionally a deal in Zoho CRM.
Create Zoho CRM Record Creates new records in a specified module in Zoho CRM. Bulk operations may partially succeed — inspect each item's status field in the response, as some records may be created while others fail.
Create Zoho CRM Tag Creates a new tag in Zoho CRM for a specific module. Tags help organize and categorize CRM records. Each module can have up to 100 tags, and each record can have up to 10 tags assigned. Tags must have unique names within a module and can be assigned custom colors from a predefined palette. Creating a tag does not apply it to any records; use separate update actions to assign the tag to records. Use this action to create standardized tags for lead scoring, deal stages, customer segments, or any custom categorization needs in your CRM workflow.
Get Zoho CRM Module Fields Metadata Retrieves field metadata for a Zoho CRM module including API names, data types, permissions, and configuration details. Use this tool to discover correct field names and types before creating or updating records, avoiding INVALID_DATA errors. Returns information about standard fields, custom fields, lookup fields, picklist options, and field-level permissions.
Get Zoho CRM Related Lists Metadata Retrieves related list metadata for a Zoho CRM module to discover correct api_name values. Use this before updating related records to avoid INVALID_DATA errors from incorrect related_list_api_name. Returns api_name, display_label, href, and other details for each related list available in the module.
Get Zoho CRM Related Records Fetch related-list records (e.g., Notes, Attachments, Emails) for a Zoho CRM parent record using related_list_api_name. Use ZOHO_GET_RELATED_LISTS first to discover the correct api_name for the related list you want to access. Supports pagination for large result sets (up to 2,000 records with page/per_page, unlimited with page_token).
Get Zoho CRM Records Retrieves records from a specified module in Zoho CRM. Notes: - Discrete (page/per_page) pagination is limited to the first 2,000 records. To retrieve records beyond this, use token-based pagination via page_token from the previous response's info.next_page_token. - Do not use page together with page_token. - You cannot use cvid together with sort_by.
Get Zoho CRM Users Tool to retrieve users from Zoho CRM. Use when you need to fetch user information such as IDs, names, emails, roles, or status for setting Owner fields or performing user-related operations in CRM workflows.
List Zoho CRM Modules Lists all available Zoho CRM modules (standard + custom) to reliably select module API names/IDs for operations. Use this tool before calling other module-specific operations to ensure correct module_api_name selection and avoid INVALID_MODULE errors. Particularly useful for discovering custom modules and their exact API names.
List Attachments for Zoho CRM Record Tool to list attachment metadata (id, File_Name, Size, Created_Time, etc.) for a specific Zoho CRM record. Use when you need to identify attachments before downloading them via other means. This returns metadata only, not the actual file content.
Search Zoho CRM Records Search for records within a Zoho CRM module using server-side queries. Use when you need to find specific records by criteria, email, phone, or keyword instead of listing all records. This avoids pagination limits and performs efficient server-side filtering.
Update Related Records in Zoho CRM Associates or updates relationships between records across different modules in Zoho CRM. This action creates or modifies relationships between a parent record and related records. Common use cases: - Associate Leads/Contacts with Campaigns (with member status) - Link Products to Deals/Quotes/Accounts - Connect Contacts to Accounts - Associate Services with Appointments Use ZOHO_GET_RELATED_LISTS to discover valid related_list_api_name values for your module. Maximum 100 related records can be updated per API call. If module_api_name, record_id, related_list_api_name, or child record IDs in data do not match Zoho CRM's related-list configuration exactly, associations may silently succeed (no error returned) but the relationship will not be created.
Update Zoho CRM Record Updates existing records in a specified module in Zoho CRM. Supports updating up to 100 records per API call. Use field API names (not display names) for all field updates. The 'id' field is mandatory for each record.
Upload Attachment to Zoho CRM Record Tool to upload a file or attach a URL as an Attachment to a specific Zoho CRM record. Use when you need to store files (PDFs, documents, images) or link external URLs in a record's Attachments section. Either upload a file via multipart/form-data or provide an attachmentUrl, but not both in a single request.
See it run
One prompt, start to finish.
A real prompt, the Zoho tools it calls, and what comes back. This is the whole interface — describe the outcome, agents handle the rest.
Run a real Zoho task end-to-end — plan it, execute across the API, and hand back a verified result.
zoho.convert_zoho_crm_lead Converts a lead into a contact, account, and optionally a deal in Zoho CRM. zoho.create_zoho_crm_record Creates new records in a specified module in Zoho CRM. Bulk operations may partially succe zoho.create_zoho_crm_tag Creates a new tag in Zoho CRM for a specific module. Tags help organize and categorize CRM · verified Done. Zoho responded across 3 calls, the verifier signed off, and the result is logged with every payload.
Pairs well with Zoho
Connect Zoho to your stack with Workflow
AI-native automation between Zoho and 221+ other tools — built, run, and self-healed by Workflow.
FAQ · Zoho
Questions, answered.
What teams ask before connecting Zoho.
01 What can I automate with Zoho on Definable?
Anything Zoho exposes through its API. Common crm workflows on Definable include enrich new leads, route deals by ICP, flag stalled opportunities. Personas can call any of the 14 Zoho tools directly, then chain the result into another integration without you writing code.
02 How does Zoho authentication work?
Zoho uses OAUTH2 on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.
03 Is the Zoho integration included in my Definable plan?
Yes — every Definable plan, including Starter, includes access to all 14 Zoho tools. You only need a separate Zoho subscription if Zoho itself charges per seat or per API call.
04 Is using Zoho through Definable secure?
Every call from a persona to Zoho is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.
05 How do I get started with Zoho on Definable?
Sign up for Definable, open the integrations page, find Zoho, and connect via OAuth or API key. You can immediately attach Zoho to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.
06 What Zoho actions does Definable expose?
Definable exposes all 14 Zoho actions as callable tools — including `Convert Zoho CRM Lead`, `Create Zoho CRM Record`, `Create Zoho CRM Tag`, plus 11 more. Each tool gets a typed parameter schema so personas know exactly how to call it.
Put Zoho to work tonight.
Connect in two clicks, describe an outcome, and your first workflow is live in minutes. Free plan included — no card required.