Shippo

95 tools available

Shipping API for e-commerce merchants to create labels, track packages, and manage shipping operations.

Connect Shippo to Definable to recover abandoned carts, monitor inventory, detect order anomalies. Personas call Shippo's 95 tools directly from chat or scheduled flows. Connect to a commerce persona that watches store activity and acts the moment a signal fires.

Common workflows with Shippo

Abandoned-cart winback

Listen for cart abandonment
Persona drafts a follow-up
Schedules through your email tool

Low-stock alerts

Watch inventory levels
Trigger when a SKU falls below threshold
Notify ops in Slack

Order anomaly detection

Stream new orders
Flag unusual patterns
Open a ticket for review

Shippo actions 95

Every Shippo action below is a callable tool any Definable persona can invoke.

Create Shippo Address

Tool to create a new address in Shippo. Use when you need to store sender or recipient addresses for shipping labels and transactions. Addresses can be validated against carrier databases before creation by setting validate=true.

Create Batch

Tool to create a batch of shipments for bulk label purchasing. Use when you need to process multiple shipments at once with the same carrier and service level. Requires a valid carrier account ID from your Shippo account.

Create Carrier Account

Tool to create a new carrier account in Shippo. Use when you need to register carrier credentials for shipping operations. This action requires detailed billing and contact information, and for UPS accounts specifically, the user must agree to UPS terms and conditions.

Create Customs Item

Create a new customs item for international shipments. Customs items are required for customs declarations when shipping internationally. Use this action to define the contents, value, and origin of items being shipped across international borders.

Create Live Rate

Tool to generate live shipping rates from multiple carriers for a given shipment. Use when you need real-time pricing for shipping from origin to destination with specific items. Returns available rates with costs and delivery estimates.

Create Manifest

Tool to create a new shipping manifest with Shippo. Use when you need to generate a manifest document for a carrier with multiple shipments that need to be scanned at pickup.

Create Merchant Address

Tool to create a new address for a merchant using Shippo's Platform API. Use when you need to add an address to a merchant's account for shipping operations. This endpoint is part of the Platform API and requires a merchant ID.

Create Merchant Batch

Tool to create a batch for a merchant using the Shippo Platform API. Use when you need to create bulk shipment batches for a specific merchant account. Requires valid merchant ID, carrier account, and shipment IDs.

Create Merchant Carrier Account

Tool to create a carrier account for a merchant using the Shippo Platform API. Use when you need to register carrier credentials for a specific merchant in a platform integration scenario.

Create Merchant Customs Declaration

Tool to create a new customs declaration for a merchant using Shippo's Platform API. Use when you need to create a customs declaration for international shipments on behalf of a merchant. This endpoint is part of the Platform API and requires a merchant ID.

Create Merchant Customs Item

Tool to create a new customs item for a merchant using Shippo's Platform API. Use when you need to create customs items for a merchant's international shipments. This endpoint is part of the Platform API and requires a merchant ID.

Create Merchant Order

Tool to create an order for a merchant using the Shippo Platform API. Use when you need to create an order on behalf of a merchant account with recipient address and order details.

Create Merchant Parcel

Tool to create a new parcel for a merchant using Shippo's Platform API. Use when you need to define package dimensions for a merchant's shipping operations. This endpoint is part of the Platform API and requires a merchant ID.

Create Merchant Refund

Tool to create a refund for a merchant using the Shippo Platform API. Use when you need to refund a transaction for a specific merchant account. Requires valid merchant ID and transaction ID.

Create Merchant Shipment

Tool to create a new shipment for a merchant using Shippo's Platform API. Use when you need to create a shipment with origin/destination addresses and parcel details to get shipping rates. This endpoint is part of the Platform API and requires a merchant ID.

Create Merchant Transaction

Tool to create a shipping label transaction for a merchant using the Shippo Platform API. Use when you need to purchase a shipping label for a specific merchant account using an existing rate ID.

Create Order

Tool to create a new order in Shippo. Use when you need to register an order for shipment processing. The order must include a recipient address and placement timestamp. Line items can be provided for detailed tracking, or a total weight can be specified.

Create Parcel

Tool to create a new parcel in Shippo with dimensions and weight specifications. Use when you need to define package dimensions for shipping rate calculations or label generation. The parcel object is required to create shipments and obtain shipping rates.

Create Refund

Tool to create a refund for a Shippo transaction. Use when you need to refund a previously created shipping label or transaction.

Create Service Group

Tool to create a new Shippo service group with specified pricing model and carrier service levels. Use when you need to configure a custom shipping rate group for checkout display.

Create Shipment

Tool to create a new shipment with Shippo. Use when you need to generate shipping rates for a package by providing origin and destination addresses and parcel details.

Register Tracking Webhook

Tool to register a tracking webhook for a shipment. Use when you need to start tracking a shipment using its carrier and tracking number. This creates a tracking object that will receive updates about the shipment's status and location.

Create Transaction

Tool to create a shipping label transaction with Shippo. Use when you need to purchase a shipping label either from an existing rate ID or by specifying shipment details directly.

Create User Parcel Template

Tool to create a new user parcel template in Shippo with preset dimensions and weight specifications. Use when you need to define reusable package configurations for shipping rate calculations or label generation. User parcel templates can be based on carrier templates with custom weights.

Create Shippo Webhook

Tool to create a new webhook subscription in Shippo. Use when you need to register an endpoint to receive real-time notifications for shipping events such as tracking updates, transaction creation, or batch processing. Webhooks enable automated workflows by pushing event data to your application as events occur.

Delete Default Parcel Template

Tool to clear the current default parcel template. Use when you need to remove the default parcel template configuration for live rates at checkout.

Delete User Parcel Template

Tool to delete a user-created parcel template. Use when you need to remove a custom parcel template that is no longer needed.

Delete Webhook

Tool to delete a specific webhook from Shippo. Use when you need to remove a webhook that is no longer needed or needs to be reconfigured.

Get Address

Tool to retrieve a previously created address from Shippo. Use when you need to get the details of an existing address using its object ID.

Get Carrier Account

Tool to retrieve a carrier account by its ID. Use when you need to get details about a specific carrier account configuration.

Get Carrier Parcel Template

Tool to retrieve a specific carrier parcel template by its token. Use when you need to get detailed dimensions and specifications for a standardized carrier package type.

Get Carrier Registration Status

Tool to retrieve carrier registration status from Shippo. Use when you need to check the registration or authentication status of a carrier account.

Get Customs Declaration

Tool to retrieve a customs declaration by its ID. Use when you need to fetch details about a specific customs declaration including items, certifications, and shipping information.

Get customs item

Tool to retrieve a customs item from Shippo. Use when you need to fetch details about a previously created customs declaration for international shipments.

Get Default Parcel Template

Tool to retrieve the current default parcel template for live rates at checkout. Use when you need to view the default parcel dimensions and weight settings.

Get Merchant

Tool to retrieve a merchant from the Shippo Platform API. Use when you need to get the details of an existing merchant using their object ID.

Get Merchant Address

Tool to retrieve a merchant address from Shippo Platform API. Use when you need to get the details of an existing merchant address using merchant ID and address ID.

Get Merchant Batch

Tool to retrieve a batch for a merchant from the Shippo Platform API. Use when you need to get details of an existing batch using merchant and batch IDs.

Get Merchant Carrier Account

Tool to retrieve a carrier account for a merchant using the Shippo Platform API. Use when you need to get details about a specific carrier account associated with a merchant on the platform.

Get Merchant Carrier Registration Status

Tool to retrieve carrier registration status for a specific merchant using Shippo's Platform API. Use when you need to check if a merchant has registered or connected a carrier account.

Get Merchant Customs Declaration

Tool to retrieve a specific customs declaration for a merchant using Shippo's Platform API. Use when you need to fetch details about a merchant's customs declaration for international shipments.

Get Merchant Customs Item

Tool to retrieve a customs item for a merchant using the Shippo Platform API. Use when you need to fetch details about a specific customs item for a merchant's international shipments.

Get Merchant Manifest

Tool to retrieve a manifest for a merchant from the Shippo Platform API. Use when you need to get details of an existing manifest using merchant and manifest IDs.

Get Merchant Order

Tool to retrieve an order for a merchant from the Shippo Platform API. Use when you need to get details of an existing order using merchant and order IDs.

Get Merchant Parcel

Tool to retrieve a parcel for a merchant from the Shippo Platform API. Use when you need to fetch details of a parcel that belongs to a specific merchant.

Get Merchant Rate

Tool to retrieve a specific shipping rate for a merchant using the Shippo Platform API. Use when you need to fetch detailed rate information for a merchant's shipment, including pricing, carrier details, and service level.

Get Merchant Refund

Tool to retrieve a merchant refund from Shippo Platform API. Use when you need to get the details or status of a specific refund for a merchant.

Get Merchant Shipment

Tool to retrieve a shipment for a merchant from the Shippo Platform API. Use when you need to fetch details of a shipment that belongs to a specific merchant.

Get Merchant Tracking Status

Tool to retrieve tracking status for a merchant from Shippo Platform API. Use when you need to get the current status, location, and history of a package for a specific merchant using carrier and tracking number.

Get Merchant Transaction

Tool to retrieve a shipping label transaction for a merchant from the Shippo Platform API. Use when you need to get the details of an existing transaction for a merchant including tracking information, label URLs, and transaction status.

Get Order

Tool to retrieve an order from Shippo. Use when you need to fetch details about a specific order including shipping addresses, line items, and transactions.

Get Parcel

Tool to retrieve a parcel by its ID. Use when you need to fetch details of an existing parcel object including dimensions, weight, and metadata.

Get Rate

Tool to retrieve a specific shipping rate by its ID. Use when you need to fetch detailed rate information including pricing, carrier details, and service level.

Get Refund

Tool to retrieve a refund by its ID from Shippo. Use when you need to check the status or details of a specific refund transaction. Requires the refund_id which is obtained when creating a refund.

Get Shipment

Tool to retrieve a shipment by its ID. Use when you need to fetch details about a specific shipment including addresses, parcels, rates, and status.

Get Shippo Account

Tool to retrieve a Shippo Account from the Shippo Platform API. Use when you need to get the details of an existing Shippo Account using its object ID.

Get Tracking Status

Tool to retrieve tracking status for a shipment from Shippo. Use when you need to get the current status, location, and history of a package using its carrier and tracking number.

Get Transaction

Tool to retrieve a shipping label transaction by its ID. Use when you need to get the details of an existing transaction including tracking information, label URLs, and transaction status.

Get User Parcel Template

Tool to retrieve a specific user-created parcel template by its object ID. Use when you need to get dimensions and specifications for a custom parcel template.

Get Webhook

Tool to retrieve a specific webhook subscription from Shippo. Use when you need to get the details of an existing webhook using its object ID.

List Addresses

Tool to list all addresses in the Shippo account with pagination support. Use when you need to retrieve stored addresses for shipment creation or management.

List Carrier Accounts

Tool to list all carrier accounts configured in the Shippo account with pagination support. Use when you need to retrieve carrier accounts for shipment creation or management.

List Carrier Parcel Templates

Tool to list all carrier parcel templates available for creating shipments. Use when you need to retrieve standardized parcel dimensions provided by carriers like FedEx, USPS, UPS, etc.

List Customs Declarations

Tool to list all customs declarations in the Shippo account with pagination support. Use when you need to retrieve customs declarations for international shipments.

List Customs Items

Tool to list all customs items with pagination support. Use when you need to retrieve customs declarations for international shipments.

List Manifests

Tool to list all shipping manifests from Shippo. Use when you need to retrieve a paginated list of manifests with optional filtering by page number and results per page.

List Merchant Addresses

Tool to list all addresses for a specific merchant using the Shippo Platform API. Use when you need to retrieve merchant addresses with pagination support.

List Merchant Carrier Accounts

Tool to list all carrier accounts for a specific merchant using the Shippo Platform API. Use when you need to retrieve carrier accounts configured for a merchant in a platform context.

List Merchant Customs Declarations

Tool to list all customs declarations for a specific merchant using the Shippo Platform API. Use when you need to retrieve merchant customs declarations for international shipments.

List Merchant Customs Items

Tool to list all customs items for a specific merchant using the Shippo Platform API. Use when you need to retrieve merchant customs items for international shipments.

List Merchant Manifests

Tool to list all manifests for a specific merchant using Shippo's Platform API. Use when you need to retrieve manifests for a merchant account with optional pagination.

List Merchant Parcels

Tool to list all parcels for a specific merchant using the Shippo Platform API. Use when you need to retrieve merchant parcels with pagination support.

List Merchants

Tool to list all merchants using the Shippo Platform API with pagination support. Use when you need to retrieve merchant accounts in a platform context.

List Merchant Shipment Rates by Currency

Tool to retrieve available shipping rates for a merchant's shipment filtered by currency code using the Shippo Platform API. Use when you need to compare carrier pricing in a specific currency for a merchant's shipment.

List Merchant Shipments

Tool to list all shipments for a specific merchant using Shippo's Platform API. Use when you need to retrieve shipments for a merchant account with optional pagination.

List Merchant Transactions

Tool to list all shipping label transactions for a merchant using the Shippo Platform API. Use when you need to retrieve shipping labels created for a specific merchant with pagination support.

List Orders

Tool to list all orders in the Shippo account with pagination support. Use when you need to retrieve customer orders for creating shipments or managing order fulfillment.

List Refunds

Tool to retrieve a list of all refunds from Shippo. Use when you need to view refund history, check refund statuses, or audit reimbursements for unused shipping labels. Supports pagination for large result sets.

List Service Groups

Tool to retrieve all service groups configured in Shippo. Use when you need to view available shipping service groups, their configurations, rates, and service levels.

List Shipment Rates

Tool to retrieve available shipping rates for a specific shipment. Use when you need to compare carrier pricing and service options for a shipment.

List Shipment Rates by Currency

Tool to retrieve available shipping rates for a specific shipment filtered by currency code. Use when you need to compare carrier pricing in a specific currency (e.g., USD, EUR, GBP).

List Shipments

Tool to list all shipments in the Shippo account with pagination support. Use when you need to retrieve shipment records, check shipment status, or manage shipping operations.

List Shippo Accounts

Tool to list all Managed Shippo Accounts. Use when you need to retrieve all Shippo Accounts associated with your platform account. Supports pagination for large result sets.

List User Parcel Templates

Tool to list all user-created parcel templates. Use when you need to retrieve custom parcel dimensions and configurations that were created by the user.

Purchase Merchant Batch

Tool to purchase a batch for a merchant via the Shippo Platform API. Use when you need to purchase a previously created batch of shipments. The batch must be in VALID status before it can be purchased.

Remove Shipments From Batch

Tool to remove shipments from a batch for a merchant using the Shippo Platform API. Use when you need to remove one or more shipments from an existing batch before purchase or during batch management.

Update Carrier Account

Tool to update an existing carrier account in Shippo. Use when you need to modify carrier account settings such as activation status, account credentials, or carrier-specific parameters.

Update Default Parcel Template

Tool to update the default parcel template for live rates at checkout in Shippo. Use when you need to set a specific parcel template as the default for calculating shipping rates.

Update Merchant

Tool to update an existing merchant in Shippo Platform API. Use when you need to modify merchant details such as name, email, or business information. This action requires Platform API authentication.

Update Merchant Carrier Account

Tool to update a carrier account for a merchant in Shippo Platform API. Use when you need to modify merchant carrier account settings such as activation status, billing address, or UPS-specific parameters. Requires Platform API authentication with merchant context.

Update Service Group

Tool to update an existing Shippo service group. Use when you need to modify service group details such as name, description, rate adjustment, or service levels.

Update User Parcel Template

Tool to update an existing user parcel template with new weight and carrier template settings. Use when you need to modify the dimensions or weight of a previously created custom parcel template.

Update Webhook

Tool to update an existing webhook in Shippo. Use when you need to modify webhook settings such as the event type, URL endpoint, activation status, or test mode flag.

Validate Address

Tool to validate an address using the Shippo API. Use when you need to verify that a shipping address is valid and complete before creating a shipment.

Validate Merchant Address

Tool to validate a merchant address using the Shippo Platform API. Use when you need to verify that a merchant's shipping address is valid and complete.

Frequently asked questions

What can I automate with Shippo on Definable?

Anything Shippo exposes through its API. Common ecommerce workflows on Definable include recover abandoned carts, monitor inventory, detect order anomalies. Personas can call any of the 95 Shippo tools directly, then chain the result into another integration without you writing code.

How does Shippo authentication work?

Shippo uses API_KEY, OAUTH2 on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.

Is the Shippo integration included in my Definable plan?

Yes — every Definable plan, including Starter, includes access to all 95 Shippo tools. You only need a separate Shippo subscription if Shippo itself charges per seat or per API call.

Is using Shippo through Definable secure?

Every call from a persona to Shippo is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.

How do I get started with Shippo on Definable?

Sign up for Definable, open the integrations page, find Shippo, and connect via OAuth or API key. You can immediately attach Shippo to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.

What Shippo actions does Definable expose?

Definable exposes all 95 Shippo actions as callable tools — including `Create Shippo Address`, `Create Batch`, `Create Carrier Account`, plus 92 more. Each tool gets a typed parameter schema so personas know exactly how to call it.

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