The Knowledge Base feature allows you to upload your documents and websites to train Definable AI on your specific information. Instead of generic answers, you get responses based on your actual data.
What Is Knowledge Base?§
Knowledge Base lets you create a custom AI trained on your documents, files, and websites. The AI learns from your content and provides accurate, contextual answers specific to your business or needs.
Simple Process:Upload your documents → AI learns from them → Get personalized answers
How to Create and Use Knowledge Base§
Step 1: Create Your Knowledge Base§
Click the "Create Knowledge Base" button in the Knowledge Base section of Definable AI.
Step 2: Name Your Knowledge Base§
Enter a descriptive name for your Knowledge Base (e.g., "Company Policies" or "Product Documentation").
Step 3: Upload Files§
Click the "Upload Files" button to add documents from your computer.
Supported formats:
- PDF documents
- Word files (.docx)
- Text files (.txt)
- Excel sheets (.xlsx)
- And more
Step 4: Select Files§
Choose the documents you want to upload from your computer. You can select multiple files at once.
Step 5: View Uploaded Files§
All your uploaded files are displayed in an organized list within the Knowledge Base.
Step 6: Add Website Content§
To add a webpage to your Knowledge Base:
- Click "New"
- Click "Add Website"
Step 7: Enter Website Details§
- Write a name for the webpage
- Add the webpage URL
- Click "Add URL"
The content from the website will be added to your Knowledge Base.
Step 8: Connect Knowledge Base to Chat§
Click the connection icon to link your Knowledge Base with the chat interface.
Step 9: Enter Your Prompt§
Type your question or prompt in the chat box, then click the "Send" button.
Step 10: Select Knowledge Base§
- Click on the Knowledge Base connection indicator
- Select the specific Knowledge Base you want to use
- Click the "Confirm" button
Step 11: Get Personalized Responses§
Your Knowledge Base is now connected to chat. All responses are generated based on the data available in your Knowledge Base.
You can see which Knowledge Base is active, and the AI will reference your uploaded documents and websites to provide accurate answers.
What Can You Upload?§
Business Documents§
Company policies, procedures, employee handbooks, training materials
Product Information§
Product specifications, user manuals, technical documentation, feature lists
Marketing Materials§
Brand guidelines, sales playbooks, case studies, campaign reports
Research & Reports§
Market research, industry reports, competitor analysis, white papers
Customer Support§
FAQs, troubleshooting guides, support policies, common issues
Legal & Compliance§
Contracts, regulatory documents, compliance policies, legal templates
Key Benefits§
Faster Information Access§
Traditional search: 20-30 minutes to find and read documentsKnowledge Base: 10 seconds to get precise answers
Accurate Answers§
AI references your verified documents, not generic internet information
Consistent Information§
Everyone gets the same accurate answers from authoritative sources
Preserved Knowledge§
Organizational knowledge remains accessible even when employees leave
24/7 Availability§
Access information instantly, anytime, from anywhere
Easy Onboarding§
New team members get instant answers to their questions
Real-World Applications§
Startups & Small Businesses§
Upload product documentation and company policies. New employees get instant answers without constantly asking senior team members.
Content Creators & Marketing§
Upload brand guidelines and past campaigns. Create on-brand content that matches your established style and voice.
Customer Support Teams§
Upload product manuals and FAQs. Support agents get instant, accurate answers to customer questions.
Sales Teams§
Upload product specs and case studies. Sales reps access relevant information during client calls without searching through files.
HR Departments§
Upload employee handbooks and policies. Provide instant policy clarification without manual lookups.
Research Teams§
Upload research papers and experiment results. Synthesize information across multiple studies instantly.
Comparison Table§
FeatureTraditional File StorageKnowledge BaseSearch MethodFilename or keywordNatural language questionsAnswer FormatMust read entire documentsDirect, synthesized answersTime to Find Information20+ minutes10 secondsCross-Reference Multiple FilesManualAutomaticNatural Language QueriesNoYesSource CitationsManual trackingAutomaticUpdatesVersion confusionAlways current
Advanced Features§
Multiple Knowledge Bases§
Create separate Knowledge Bases for different projects, departments, or clients.
Source Citations§
AI automatically shows which documents it referenced for each answer.
Website Integration§
Add website URLs to include online content in your Knowledge Base.
Combination with Instructions§
Combine Knowledge Base with Definable AI's 500+ pre-built instructions to create specialized AI experts that know your specific information.
AI Agent Integration§
Connect autonomous AI agents to your Knowledge Base for automated research and analysis.
Security & Privacy§
Your data remains private and secure:
- No training on your data: We never use your documents to train AI models
- Private by default: Only you or authorized team members can access your Knowledge Base
- Encrypted storage: All documents are encrypted during storage and transfer
- Full control: Delete documents anytime with immediate removal
- Access controls: Enterprise plans offer role-based permissions
Pricing & Plans§
PlanStorageDocumentsMonthly CostFree50MB10 documentsRs. 0Plus500MB50 documentsRs. 199Pro10GBUnlimitedRs. 688Enterprise100GB+UnlimitedRs. 5,999
Pro plan recommended for professionals and small teams requiring unlimited documents.
Best Practices§
Do:§
- Start with your most important documents
- Use clear, descriptive names for files and Knowledge Bases
- Keep documents updated with current information
- Remove outdated files promptly
- Test with real questions your team frequently asks
Don't:§
- Upload everything at once without organization
- Include highly sensitive information without proper access controls
- Forget to update when policies or information changes
- Use unclear filenames
- Ignore source citations for important decisions
Success Examples§
E-Commerce Company§
Uploaded product catalog and support documentation. Result: 70% of customer questions answered instantly, reducing support workload significantly.
Consulting Firm§
Uploaded 5 years of project reports and case studies. Result: Team members find relevant past work 90% faster, improving proposal quality.
Educational Institution§
Uploaded course materials and policies. Result: Students get 24/7 support, reducing administrative burden on faculty.
The Difference Knowledge Base Makes§
Before Knowledge Base:Searching through files manually, explaining context repeatedly, inconsistent information, time-consuming lookups
With Knowledge Base:Instant answers from your data, AI understands your context, consistent information, 90% time savings
Start Building Your Knowledge Base§
Transform generic AI into your personal expert trained on your specific data.
Visit www.definable.ai to get started.
Free plan available. No credit card required.
Definable AI Knowledge Base: Your Information, AI Intelligence
Key takeaways
- Upload documents and website content to build a custom, contextual AI knowledge base.
- Connect a Knowledge Base to chat to get instant, precise answers sourced from your files.
- Knowledge Bases support multiple projects, automatic source citations, and website integration.
- Data is encrypted and private; documents are not used to train public models and access is controlled.
- Use cases include faster support, better onboarding, improved sales enablement, and research synthesis.
FAQ
What file types can I upload to the Knowledge Base?
You can upload PDFs, Word (.docx), text (.txt), Excel (.xlsx) and other common document formats as well as add website URLs.
How does the AI use my uploaded documents?
The system indexes and references your documents to generate context-aware answers, citing source documents so responses are grounded in your data.
Is my data private and is it used to train models?
Your data remains private and encrypted in storage and transit; Definable AI does not use your documents to train public models and access is restricted to authorized users.
How do I connect a Knowledge Base to the chat interface?
Create or select a Knowledge Base, upload files or add URLs, then use the connection icon in chat to choose and confirm the Knowledge Base for responses.
What are the pricing limits for Knowledge Base storage and documents?
Plans range from a free tier (50MB/10 docs) to Pro and Enterprise options with higher storage and unlimited documents; choose Pro for unlimited documents for small teams.