Spoki

57 tools available

Spoki is an Italian platform that integrates WhatsApp's official APIs to automate communication for marketing, sales, customer support, and payments.

marketing automation phone & sms

Connect Spoki Visit Spoki ↗

Connect Spoki to Definable to build sequences, sync segments, roll up daily campaign performance. Personas call Spoki's 57 tools directly from chat or scheduled flows. Connect it to a marketing persona to plan campaigns, score leads, and send personalised follow-ups.

Common workflows with Spoki

Lead-magnet sequence

Form submission triggers an event
Agent picks a sequence based on lead score
Schedules and sends the first touchpoint

Daily campaign roll-up

Pull yesterday's campaign metrics
Generate a one-paragraph summary
DM the team in Slack at 9am

Segment refresh

Query the CRM for new active users
Build/refresh the segment
Push the updated audience to your sender

Spoki actions 57

Every Spoki action below is a callable tool any Definable persona can invoke.

Add Contact Operator

Tool to assign an operator to a contact's chat. Use this when you need to assign a team member to handle a specific contact's conversation. The operator must have been invited to the account first. Rate limited to 5 requests per minute.

Add Service User

Adds a new service user with a specific role to your Spoki account. Use this when you need to create service accounts for automation, API integrations, or specialized operator roles. Rate limit: 10 requests per minute.

Check Role Private Key

Tool to check if a service user role has a private key configured. Use when you need to verify key status for a role. Rate limit: 10 requests per minute.

Clone Template

Tool to create a duplicate copy of an existing template. Clone starts in DRAFT status. Use when you need to duplicate a template by ID.

Create Account Onboarding Link

Tool to create an onboarding link for a specific Spoki account. Use when you need to generate a setup link to help users configure their account.

Create Custom Field

Creates a new custom field in Spoki for storing additional contact data. Use this action when you need to define extra data points that can be stored on contacts beyond the standard fields. Custom fields are useful for tracking business-specific information like customer IDs, preferences, subscription dates, or any other structured data. The custom field will be available for use immediately after creation across contact management, automation workflows, and API operations. Ensure the label and code are unique and descriptive for easy identification and usage.

Create Contact List

Creates a new contact list in Spoki for organizing and managing contacts. Use this action when you need to create a new list for grouping contacts by campaigns, segments, or any other organizational criteria. Lists are essential for targeted messaging, automation workflows, and campaign management. Rate limit: 10 requests per minute.

Create Media File

Tool to create a new media file entry in Spoki. Use when you need to register external media files (images, videos, documents) that can be used in campaigns, messages, or other Spoki features. Rate limit: 120 requests per minute.

Create or Update Contact

Creates a new contact or updates an existing contact in Spoki using the phone number as the unique identifier. This action performs an "upsert" operation: - If a contact with the provided phone number exists, it will be updated with the new information - If no contact exists with that phone number, a new contact will be created Use this when you need to: - Add new contacts to your Spoki account - Update existing contact information (name, email, language, custom fields) - Ensure contact records are synchronized with external systems The phone number must be in E.164 format (international format with country code).

Create Template

Creates a new WhatsApp message template with localizations, buttons, and media headers. Use when you need to define a reusable template for marketing campaigns, transactional notifications, or authentication messages. Templates must be approved by WhatsApp before use (created in DRAFT status). Rate limit: 10 requests per minute.

Create Ticket

Tool to create a new support ticket in Spoki. Use when you need to create a ticket for tracking customer support issues or requests. Rate limit: 120 requests per minute.

Delete contact

Tool to delete a specific contact. Use after confirming the contact ID. Example prompt: "Delete contact with ID 1091234."

Delete Custom Field

Tool to delete a specific custom field. Cannot delete if the custom field is used in automations. Rate limit: 5 requests per minute.

Delete list

Tool to delete a specific list. Use after confirming the list ID. Rate limit: 5 requests per minute.

Delete media file

Tool to delete a specific media file. Use after confirming the media ID. Rate limit: 60 requests per minute.

Delete role

Tool to delete a specific role. Use after confirming the role ID. Cannot delete the sole admin role. Rate limit: 5 requests per minute.

Delete template

Tool to delete a WhatsApp template. Use force_delete=true for templates used in automations. Rate limit: 10/min.

Delete ticket

Tool to delete a specific ticket. Use after confirming the ticket ID. Rate limit: 60 requests per minute.

Generate Role Private Key

Tool to generate a private key for a service user role. Use when you need to create API credentials for service users. Rate limit: 10 requests per minute.

Get Account Current Report

Tool to get the current report for a specified account. Use when you need up-to-date metrics on messages and conversations for an account. Note: result is cached for 30 minutes.

List Accounts

Tool to retrieve a list of Spoki WhatsApp Business accounts with their details. Use when you need to view all accounts accessible to the authenticated user, including their credit balances, status, and language settings. Note: This endpoint has a rate limit of 5 requests per minute.

List Agencies

Tool to list all agencies accessible to the user. Use when you need to retrieve all agencies for the authenticated account.

List Automations

Tool to list, search, and filter automations. Use after authenticating to retrieve available automations and apply optional search or platform filters.

List campaigns

Tool to list, search, and filter campaigns. Use when you need to retrieve campaigns optionally filtered by scheduled datetime.

List Contacts

Tool to list, search, and filter contacts. Use when you need to retrieve contacts with optional search and filters.

List Custom Fields

Tool to list, search, and filter custom fields. Use when you need to fetch available custom-field definitions by label or code.

List Lists

Tool to list, search, and filter contact lists. Use when you need to retrieve all lists or find specific lists by name. Rate limit: 5 requests per minute.

List media

Tool to list media files. Returns all media files with their details including title, content type, format, and URLs. Use when you need to retrieve or browse available media files in the account.

List Partners

List all partners accessible to the authenticated account. Partners represent business partners or affiliates associated with your Spoki account.

List Reports

Tool to list, search, and filter usage reports. Use when you need to retrieve historical usage metrics with optional filters. Note: results are cached for 30 minutes.

List Roles

Tool to list user roles in the system. Use when you need to retrieve all role assignments for users in the account.

List tags

Lists all tags in the account. Returns tag details including id, name, color, and order. Use this when you need to view all available tags or find a specific tag by name.

List templates

Tool to list, search, and filter WhatsApp templates. Use when you need to retrieve available templates, optionally filtering by keywords.

List Tickets

Tool to list, search, and filter tickets. Use when you need to retrieve tickets with optional pagination and filters.

Remove All List Contacts

Tool to remove all contacts from a list. Use when you need to clear all contacts from a specific list. Rate limit: 5 requests per minute.

Remove Contact Operator

Tool to remove an operator from a contact's chat. Use when you need to unassign an operator from handling a specific contact's conversations. Rate limit: 5 requests per minute.

Remove Contacts from List

Tool to remove specific contacts from a list. Use when you need to unsubscribe or remove multiple contacts from a particular list. Rate limit: 5 requests per minute.

Resend Invitation

Tool to resend an invitation email. Use when you need to resend an existing invitation. Rate limit: 5 requests per minute.

Retrieve Account

Retrieves detailed information about a specific Spoki WhatsApp Business account. Returns comprehensive account details including credit balance, verification status, messaging limits, quality metrics, timezone settings, and Facebook integration configuration. Use this action when you need to check account status, credit levels, or configuration details. Note: You must have access permissions for the specified account ID.

Retrieve Automation

Tool to retrieve details of a specific automation. Use when you need name, first message, webhooks and timestamps of an existing automation.

Retrieve Contact

Tool to retrieve details of a specific contact. Use when you have a contact ID and need full profile details.

Retrieve Custom Field

Tool to retrieve details of a specific custom field. Use when you have a field ID and need its metadata before using it in automations.

Retrieve List

Tool to retrieve details of a specific list by ID. Use when you need list metadata and contact count. Rate limit: 5 requests per minute.

Retrieve Media

Tool to retrieve details of a specific media file by ID. Use when you need media file metadata.

Retrieve Role

Tool to retrieve details of a specific role by ID. Use when you need role information for a given role ID. Rate limit: 5 requests per minute.

Retrieve Tag

Tool to retrieve details of a specific tag. Use when you need tag metadata by ID.

Retrieve Template

Tool to retrieve details of a specific template. Use after obtaining a template ID.

Revert Template to Draft

Tool to revert a WhatsApp template back to DRAFT status, removing it from WhatsApp. Use when you need to unpublish a template and return it to draft mode for editing.

Bulk Sync Contacts

Tool to bulk sync (create or update) multiple contacts in a single request. Rate limit: 1 request per minute. This action performs bulk "upsert" operations: - If a contact with the provided phone number exists, it will be updated with the new information - If no contact exists with that phone number, a new contact will be created Use when you need to: - Import multiple contacts from external systems - Synchronize contact lists in bulk - Efficiently create or update many contacts at once IMPORTANT: Do not use this action to update contacts before initiating an automation. The strict rate limit (1/min) makes it unsuitable for automation workflows.

Sync Contacts to List

Tool to create or update contacts and add them to a specific list in Spoki. Rate limit: 1 request per minute. This action performs bulk "upsert" operations and list assignment: - If a contact with the provided phone number exists, it will be updated with the new information - If no contact exists with that phone number, a new contact will be created - All synced contacts are automatically added to the specified list Use when you need to: - Add multiple contacts to a specific list - Import contacts from external systems directly into a list - Synchronize contact lists with list membership Maximum 500 contacts per request. Phone numbers must be in E.164 format (international format with country code).

Update Campaign

Tool to update an existing campaign's name, status, or scheduled time. Use when you need to modify campaign details after creation. Rate limited to 5 requests per minute.

Update Contact

Tool to update an existing contact in Spoki. Use when you need to modify contact information for a specific contact ID. Only the fields provided will be updated; other fields remain unchanged.

Update Custom Field

Tool to update a specific custom field. Use after retrieving a field to change its label.

Update Invitation Role

Tool to update the role of a pending invitation. Use when you need to change the role assigned to an existing invitation. Rate limit: 5 requests per minute.

Update Media

Tool to update an existing media file in Spoki. Use when you need to modify media file details like title. Rate limit: 120 requests per minute.

Update Role

Tool to update a user's role. Use when you need to change a user's role assignment. Rate limit: 10 requests per minute.

Update Template

Tool to update an existing WhatsApp template in Spoki. Use when you need to modify template name, category, subcategory, or localization details. Rate limit: 10 requests per minute.

Frequently asked questions

What can I automate with Spoki on Definable?

Anything Spoki exposes through its API. Common marketing automation workflows on Definable include build sequences, sync segments, roll up daily campaign performance. Personas can call any of the 57 Spoki tools directly, then chain the result into another integration without you writing code.

How does Spoki authentication work?

Spoki uses API_KEY on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.

Is the Spoki integration included in my Definable plan?

Yes — every Definable plan, including Starter, includes access to all 57 Spoki tools. You only need a separate Spoki subscription if Spoki itself charges per seat or per API call.

Is using Spoki through Definable secure?

Every call from a persona to Spoki is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.

How do I get started with Spoki on Definable?

Sign up for Definable, open the integrations page, find Spoki, and connect via OAuth or API key. You can immediately attach Spoki to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.

What Spoki actions does Definable expose?

Definable exposes all 57 Spoki actions as callable tools — including `Add Contact Operator`, `Add Service User`, `Check Role Private Key`, plus 54 more. Each tool gets a typed parameter schema so personas know exactly how to call it.

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