Pylon MCP

model context protocol 12 tools available

Pylon is an AI-native B2B customer support platform that unifies ticketing, chat, knowledge base, and account intelligence across channels like Slack Connect, Microsoft Teams, email, and in-app chat.

Connect Pylon MCP Visit Pylon MCP

About this integration

Connect Pylon MCP to Definable to automate repetitive tasks, sync data with the rest of your stack, trigger on real-world events. Personas call Pylon MCP's 12 tools directly from chat or scheduled flows. You can wire it into any persona to read, write, and react when an event fires.

Connect Pylon MCP to Definable and it becomes a set of typed tools your agents plan with — triggered by events, run on schedules, or invoked mid-conversation. Every write is checked by the verifier before it lands.

Auth OAuth2 · 2 clicks

Tools 12 exposed

Plans All, incl. Free

Data Never trained on

Pylon MCP · in workflows

What teams actually run.

Three patterns teams run with Pylon MCP on day one. Each one is a plain-English prompt — no canvas, no glue code — and you can remix them into anything.

Trigger on event

│ Listen for a new event

│ Parse and validate the payload

└ Take an action with the linked tool

Daily summary

│ Pull yesterday's activity

│ Summarise with the model of your choice

└ Send the digest via email or Slack

Cross-tool sync

│ Read records from one app

│ Transform with a persona

└ Write the result back via this integration

12 tools available

The Pylon MCP toolbox.

Every Pylon MCP capability your agents can call, each with a typed schema the planner reads. The router picks the right tool per step; the verifier checks the result.

Create issue

Create a new issue/ticket in Pylon. Requires an organization ID, account ID, title, and body HTML. Optionally specify requester, priority, assignee, team, and tags.

Get account

Get full details for a Pylon customer account. Pass either the account ID (UUID) or external ID. Returns account details including name, domain, owner, tags, custom fields, and linked channels.

Get contact

Get full details for a Pylon contact (customer). Pass the contact ID (UUID). Returns contact details including name, email, account, and custom fields.

Get issue

Get full details for a Pylon support issue/ticket. Pass either the issue ID (UUID) or issue number. Returns title, body, state, metadata, custom fields, and nested account/assignee/requester info.

Get issue messages

Get the full message history for a Pylon issue. Pass either the issue ID (UUID) or issue number. Returns all messages in chronological order with author info.

Get me

Get the currently authenticated user's details. Returns the user's name, email, role, and teams. No parameters required.

Get user

Get full details for a Pylon user (team member). Pass the user ID (UUID). Returns user details including name, email, role, and teams.

Search accounts

Search for customer accounts in Pylon. Returns a lightweight summary of accounts matching the specified filters. Supports filtering by custom fields using the custom_field_filters parameter - pass the custom field slug as the field name. For user-type custom fields (e.g. Salesforce AE owner), you can pass a Pylon user name or user ID as the value. Supports cursor-based pagination - use the returned cursor to fetch additional pages. To get full account details including custom fields, external IDs, and linked channels, use the account resource: account://{accountId}

Search issues

Search for issues/tickets in Pylon. Returns a lightweight summary of issues matching the specified filters. Supports cursor-based pagination - use the returned cursor to fetch additional pages. To get full issue details including body, custom fields, and nested account/assignee/requester info, use the issue resource: issue://{issueId}

Update account

Update an existing customer account in Pylon. You can update the name, owner, tags, and custom fields. Use the get_custom_fields tool with object_type 'account' to discover available custom field slugs. Use the get_account tool to get full account details before updating.

Update issue

Update an existing issue/ticket in Pylon. You can update the state, assignee, team, and tags. Use the issue resource (issue://{issueId}) to get full issue details before updating.

Upload account files

Upload one or more files (e.g. PDFs) into the Files tab of an account. Files with a matching filename are overwritten. Max 5 files per call, max 10 MB per file.

See it run

One prompt, start to finish.

A real prompt, the Pylon MCP tools it calls, and what comes back. This is the whole interface — describe the outcome, agents handle the rest.

❯

Run a real Pylon MCP task end-to-end — plan it, execute across the API, and hand back a verified result.

pylon_mcp.create_issue Create a new issue/ticket in Pylon. Requires an organization ID, account ID, title, and bo

pylon_mcp.get_account Get full details for a Pylon customer account. Pass either the account ID (UUID) or extern

pylon_mcp.get_contact Get full details for a Pylon contact (customer). Pass the contact ID (UUID). Returns conta · verified

done

Done. Pylon MCP responded across 3 calls, the verifier signed off, and the result is logged with every payload.

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FAQ · Pylon MCP

Questions, answered.

What teams ask before connecting Pylon MCP.

01 What can I automate with Pylon MCP on Definable?

Anything Pylon MCP exposes through its API. Common model context protocol workflows on Definable include automate repetitive tasks, sync data with the rest of your stack, trigger on real-world events. Personas can call any of the 12 Pylon MCP tools directly, then chain the result into another integration without you writing code.

02 How does Pylon MCP authentication work?

Pylon MCP uses DCR_OAUTH on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.

03 Is the Pylon MCP integration included in my Definable plan?

Yes — every Definable plan, including Starter, includes access to all 12 Pylon MCP tools. You only need a separate Pylon MCP subscription if Pylon MCP itself charges per seat or per API call.

04 Is using Pylon MCP through Definable secure?

Every call from a persona to Pylon MCP is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.

05 How do I get started with Pylon MCP on Definable?

Sign up for Definable, open the integrations page, find Pylon MCP, and connect via OAuth or API key. You can immediately attach Pylon MCP to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.

06 What Pylon MCP actions does Definable expose?

Definable exposes all 12 Pylon MCP actions as callable tools — including `Create issue`, `Get account`, `Get contact`, plus 9 more. Each tool gets a typed parameter schema so personas know exactly how to call it.