Pylon MCP

12 tools available

Pylon is an AI-native B2B customer support platform that unifies ticketing, chat, knowledge base, and account intelligence across channels like Slack Connect, Microsoft Teams, email, and in-app chat.

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Connect Pylon MCP See 62+ integrations Visit Pylon MCP ↗

Connect Pylon MCP to Definable to automate repetitive tasks, sync data with the rest of your stack, trigger on real-world events. Personas call Pylon MCP's 12 tools directly from chat or scheduled flows. You can wire it into any persona to read, write, and react when an event fires.

Common workflows with Pylon MCP

Trigger on event

Listen for a new event
Parse and validate the payload
Take an action with the linked tool

Daily summary

Pull yesterday's activity
Summarise with the model of your choice
Send the digest via email or Slack

Cross-tool sync

Read records from one app
Transform with a persona
Write the result back via this integration

Pylon MCP actions 12

Every Pylon MCP action below is a callable tool any Definable persona can invoke.

Create issue

Create a new issue/ticket in Pylon. Requires an organization ID, account ID, title, and body HTML. Optionally specify requester, priority, assignee, team, and tags.

Get account

Get full details for a Pylon customer account. Pass either the account ID (UUID) or external ID. Returns account details including name, domain, owner, tags, custom fields, and linked channels.

Get contact

Get full details for a Pylon contact (customer). Pass the contact ID (UUID). Returns contact details including name, email, account, and custom fields.

Get issue

Get full details for a Pylon support issue/ticket. Pass either the issue ID (UUID) or issue number. Returns title, body, state, metadata, custom fields, and nested account/assignee/requester info.

Get issue messages

Get the full message history for a Pylon issue. Pass either the issue ID (UUID) or issue number. Returns all messages in chronological order with author info.

Get me

Get the currently authenticated user's details. Returns the user's name, email, role, and teams. No parameters required.

Get user

Get full details for a Pylon user (team member). Pass the user ID (UUID). Returns user details including name, email, role, and teams.

Search accounts

Search for customer accounts in Pylon. Returns a lightweight summary of accounts matching the specified filters. Supports filtering by custom fields using the custom_field_filters parameter - pass the custom field slug as the field name. For user-type custom fields (e.g. Salesforce AE owner), you can pass a Pylon user name or user ID as the value. Supports cursor-based pagination - use the returned cursor to fetch additional pages. To get full account details including custom fields, external IDs, and linked channels, use the account resource: account://{accountId}

Search issues

Search for issues/tickets in Pylon. Returns a lightweight summary of issues matching the specified filters. Supports cursor-based pagination - use the returned cursor to fetch additional pages. To get full issue details including body, custom fields, and nested account/assignee/requester info, use the issue resource: issue://{issueId}

Update account

Update an existing customer account in Pylon. You can update the name, owner, tags, and custom fields. Use the get_custom_fields tool with object_type 'account' to discover available custom field slugs. Use the get_account tool to get full account details before updating.

Update issue

Update an existing issue/ticket in Pylon. You can update the state, assignee, team, and tags. Use the issue resource (issue://{issueId}) to get full issue details before updating.

Upload account files

Upload one or more files (e.g. PDFs) into the Files tab of an account. Files with a matching filename are overwritten. Max 5 files per call, max 10 MB per file.

Frequently asked questions

What can I automate with Pylon MCP on Definable?

Anything Pylon MCP exposes through its API. Common model context protocol workflows on Definable include automate repetitive tasks, sync data with the rest of your stack, trigger on real-world events. Personas can call any of the 12 Pylon MCP tools directly, then chain the result into another integration without you writing code.

How does Pylon MCP authentication work?

Pylon MCP uses DCR_OAUTH on Definable. You connect once from the integrations page, scoped to the permissions you choose, and from then on any persona that has the integration enabled can act on your behalf. Tokens are encrypted at rest and rotated automatically.

Is the Pylon MCP integration included in my Definable plan?

Yes — every Definable plan, including Starter, includes access to all 12 Pylon MCP tools. You only need a separate Pylon MCP subscription if Pylon MCP itself charges per seat or per API call.

Is using Pylon MCP through Definable secure?

Every call from a persona to Pylon MCP is logged with the user, persona, prompt, and response. Tokens never leave Definable's secrets vault, scopes are configurable per persona, and you can revoke access at any time from the integration page.

How do I get started with Pylon MCP on Definable?

Sign up for Definable, open the integrations page, find Pylon MCP, and connect via OAuth or API key. You can immediately attach Pylon MCP to any persona and start running workflows. The free Starter plan includes 5,000 credits/month.

What Pylon MCP actions does Definable expose?

Definable exposes all 12 Pylon MCP actions as callable tools — including `Create issue`, `Get account`, `Get contact`, plus 9 more. Each tool gets a typed parameter schema so personas know exactly how to call it.

Ready to automate with Pylon MCP?

Wire it up in minutes. No coding required.

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