LiveChat

• Create bot template across installations

  Create a LiveChat bot template and also create a bot from it on every license where the app is already installed.

• Create canned response

  Create a group-owned LiveChat canned response.

• Create greeting

  Create a LiveChat greeting with trigger rules and optional rich content.

• Create group

  Create a LiveChat routing group with its initial language and agent-priority map.

• Create privileged agent

  Create a licensed LiveChat agent while explicitly bypassing approval and/or assigning an elevated administrator or viceowner role.

• Create tag

  Create a LiveChat tag and optionally assign it to groups.

• Deactivate chat

  Deactivate a LiveChat chat by closing its currently open thread.

• Delete agent

  Permanently delete a licensed LiveChat agent.

• Delete auto access

  Permanently delete an auto-access rule.

• Delete bot

  Permanently delete a LiveChat bot.

• Delete bot template

  Permanently delete only a bot template.

• Delete bot template and installed bots

  Permanently delete a LiveChat bot template and every bot installed from it across all licenses.

• Delete canned response

  Permanently delete one canned response by ID, removing it from agent use.

• Delete chat properties

  Permanently delete selected registered property values from a live customer chat.

• Delete event

  Delete one event from a specified LiveChat chat and thread.

• Delete event properties

  Permanently delete selected registered property values from a live customer-chat event.

• Delete greeting

  Permanently delete a greeting, immediately stopping it from appearing to new matching visitors.

• Delete group

  Permanently delete one LiveChat group by ID.

• Delete group properties

  Delete selected custom property values from one LiveChat group without unregistering their definitions.

• Delete license properties

  Delete selected license-level custom property values without unregistering their definitions.

• Delete tag

  Permanently delete the exact case-sensitive LiveChat tag, removing it from workflows that rely on that tag.

• Delete thread properties

  Permanently delete selected registered property values from a live customer-chat thread.

• Disable license webhooks

  Disable all webhooks across the connected LiveChat license.

• Enable license webhooks

  Enable webhooks across the connected LiveChat license after they were explicitly disabled.

• Evaluate goals

  Trigger LiveChat goal evaluation for an offline customer.

• Get agent

  Return one LiveChat agent by ID, including any explicitly requested optional fields.

• Get bot

  Return one LiveChat bot by ID with explicitly requested optional fields.

• Get customer

  Return the customer profile for an explicit existing LiveChat entity through the server-side customer authorization bridge.

• Get customer chat

  Return one existing customer's LiveChat chat and either its latest thread or a specified thread.

• Get customer configuration

  Return versioned forms, buttons, integrations, and readable properties for a LiveChat customer group.

• Get customer form

  Return the enabled pre-chat or post-chat form for one LiveChat group.

• Get customer localization

  Return versioned customer-facing localization phrases for a LiveChat group and language through LiveChat's public Customer Chat endpoint.

• Get dynamic customer configuration

  Return current customer-facing widget availability and the version identifiers needed for detailed configuration and localization reads.

• Get greeting

  Get one LiveChat greeting, including its rules and rich-message structure.

• Get group

  Return one LiveChat group by ID, including any explicitly requested optional fields.

• Get license webhooks state

  Return whether webhook delivery is enabled for the connected LiveChat license.

• Get predicted agent

  Return whether a new chat for an existing customer is predicted to queue and the agent predicted to receive it, when available.

• Get product source

  Return the source parameters supplied when the Text product was activated.

• Get url preview

  Return LiveChat-hosted preview image URLs for a public webpage without changing chat state.

• Issue bot token

  Issue a sensitive, non-revocable bot bearer token valid for 24 hours.

• List agents

  List LiveChat agents, optionally filtering by group membership or suspension state.

• List all bots

  List every bot in the LiveChat license, including bots not owned by the connected app.

• List all private canned responses

  Return one page including every private canned response across the requested LiveChat groups.

• List auto accesses

  List all LiveChat auto-access rules in their evaluation order.

• List bots

  List only bots owned by the connected LiveChat app.

• List bot templates

  List bot templates owned by a specified OAuth application client ID.

• List canned responses

  Return one page of canned responses accessible to the caller and a next_page_id for explicit continuation.

• List channels

  List summaries of communication channels used by the connected Text product.

• List customer bans

  List all active customer bans.

• List customer chats

  List one existing customer's chat summaries through LiveChat's server-side customer authorization bridge, returning one page at a time.

• List customer chat threads

  List threads from one existing customer's chat through LiveChat's server-side customer authorization bridge, returning one page at a time.

• List customer group properties

  Read the custom property values a customer may access for one LiveChat group.

And 51 more in Definable.