# Definable AI Knowledge Base

> Create a custom Knowledge Base from your documents and websites to get instant, accurate AI answers tailored to your business. Step-by-step setup & best practices.

_By Definable AI — Dec 24, 2025_

The Knowledge Base feature allows you to upload your documents and websites to train Definable AI on your specific information. Instead of generic answers, you get responses based on your actual data.

## What Is Knowledge Base?

Knowledge Base lets you create a custom AI trained on your documents, files, and websites. The AI learns from your content and provides accurate, contextual answers specific to your business or needs.

**Simple Process:**Upload your documents → AI learns from them → Get personalized answers

## How to Create and Use Knowledge Base

### Step 1: Create Your Knowledge Base

Click the **"Create Knowledge Base"** button in the Knowledge Base section of Definable AI.

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315b5f42cf55863cb06748_02-12-2025_14_22_28.png)

### Step 2: Name Your Knowledge Base

Enter a descriptive name for your Knowledge Base (e.g., "Company Policies" or "Product Documentation").

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315b8ef5148ff78b410823_KB_2.png)

### Step 3: Upload Files

Click the **"Upload Files"** button to add documents from your computer.

**Supported formats:**

-   PDF documents
-   Word files (.docx)
-   Text files (.txt)
-   Excel sheets (.xlsx)
-   And more

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315baa483d52349797c62a_KB_3.png)

### Step 4: Select Files

Choose the documents you want to upload from your computer. You can select multiple files at once.

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315bb842fd6808f2100a71_KB_4.png)

### Step 5: View Uploaded Files

All your uploaded files are displayed in an organized list within the Knowledge Base.

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315bf3b0ed9aacdb4e8d07_KB_5.png)

### Step 6: Add Website Content

To add a webpage to your Knowledge Base:

-   Click **"New"**
-   Click **"Add Website"**

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315c21e2b047dff321bbc7_KB_6.png)

### Step 7: Enter Website Details

-   Write a name for the webpage
-   Add the webpage URL
-   Click **"Add URL"**

The content from the website will be added to your Knowledge Base.

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315c403c0596372ed1ae36_KB_7.png)

### Step 8: Connect Knowledge Base to Chat

Click the connection icon to link your Knowledge Base with the chat interface.

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315c6170f3c07052dc39f4_KB_8.png)

### Step 9: Enter Your Prompt

Type your question or prompt in the chat box, then click the **"Send"** button.

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315c8217054c1ee164c278_KB_9.png)

### Step 10: Select Knowledge Base

-   Click on the Knowledge Base connection indicator
-   Select the specific Knowledge Base you want to use
-   Click the **"Confirm"** button

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315ca25358c39ee38914f2_KB_10.png)

### Step 11: Get Personalized Responses

Your Knowledge Base is now connected to chat. All responses are generated based on the data available in your Knowledge Base.

You can see which Knowledge Base is active, and the AI will reference your uploaded documents and websites to provide accurate answers.

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315cf894ef765ed0a5ab21_KB_11.png)

![__wf_reserved_inherit](https://cdn.prod.website-files.com/68b33c6a30d0cdb245672978/69315d235b34cc72172e0731_KB_12.png)

## What Can You Upload?

### Business Documents

Company policies, procedures, employee handbooks, training materials

### Product Information

Product specifications, user manuals, technical documentation, feature lists

### Marketing Materials

Brand guidelines, sales playbooks, case studies, campaign reports

### Research & Reports

Market research, industry reports, competitor analysis, white papers

### Customer Support

FAQs, troubleshooting guides, support policies, common issues

### Legal & Compliance

Contracts, regulatory documents, compliance policies, legal templates

## Key Benefits

### Faster Information Access

Traditional search: 20-30 minutes to find and read documentsKnowledge Base: 10 seconds to get precise answers

### Accurate Answers

AI references your verified documents, not generic internet information

### Consistent Information

Everyone gets the same accurate answers from authoritative sources

### Preserved Knowledge

Organizational knowledge remains accessible even when employees leave

### 24/7 Availability

Access information instantly, anytime, from anywhere

### Easy Onboarding

New team members get instant answers to their questions

## Real-World Applications

### Startups & Small Businesses

Upload product documentation and company policies. New employees get instant answers without constantly asking senior team members.

### Content Creators & Marketing

Upload brand guidelines and past campaigns. Create on-brand content that matches your established style and voice.

### Customer Support Teams

Upload product manuals and FAQs. Support agents get instant, accurate answers to customer questions.

### Sales Teams

Upload product specs and case studies. Sales reps access relevant information during client calls without searching through files.

### HR Departments

Upload employee handbooks and policies. Provide instant policy clarification without manual lookups.

### Research Teams

Upload research papers and experiment results. Synthesize information across multiple studies instantly.

## Comparison Table

FeatureTraditional File StorageKnowledge BaseSearch MethodFilename or keywordNatural language questionsAnswer FormatMust read entire documentsDirect, synthesized answersTime to Find Information20+ minutes10 secondsCross-Reference Multiple FilesManualAutomaticNatural Language QueriesNoYesSource CitationsManual trackingAutomaticUpdatesVersion confusionAlways current

## Advanced Features

### Multiple Knowledge Bases

Create separate Knowledge Bases for different projects, departments, or clients.

### Source Citations

AI automatically shows which documents it referenced for each answer.

### Website Integration

Add website URLs to include online content in your Knowledge Base.

### Combination with Instructions

Combine Knowledge Base with Definable AI's 500+ pre-built instructions to create specialized AI experts that know your specific information.

### AI Agent Integration

Connect autonomous AI agents to your Knowledge Base for automated research and analysis.

## Security & Privacy

Your data remains private and secure:

-   No training on your data: We never use your documents to train AI models
-   Private by default: Only you or authorized team members can access your Knowledge Base
-   Encrypted storage: All documents are encrypted during storage and transfer
-   Full control: Delete documents anytime with immediate removal
-   Access controls: Enterprise plans offer role-based permissions

## Pricing & Plans

PlanStorageDocumentsMonthly CostFree50MB10 documentsRs. 0Plus500MB50 documentsRs. 199Pro10GBUnlimitedRs. 688Enterprise100GB+UnlimitedRs. 5,999

Pro plan recommended for professionals and small teams requiring unlimited documents.

## Best Practices

### Do:

-   Start with your most important documents
-   Use clear, descriptive names for files and Knowledge Bases
-   Keep documents updated with current information
-   Remove outdated files promptly
-   Test with real questions your team frequently asks

### Don't:

-   Upload everything at once without organization
-   Include highly sensitive information without proper access controls
-   Forget to update when policies or information changes
-   Use unclear filenames
-   Ignore source citations for important decisions

# Getting Started

## Success Examples

### E-Commerce Company

Uploaded product catalog and support documentation. Result: 70% of customer questions answered instantly, reducing support workload significantly.

### Consulting Firm

Uploaded 5 years of project reports and case studies. Result: Team members find relevant past work 90% faster, improving proposal quality.

### Educational Institution

Uploaded course materials and policies. Result: Students get 24/7 support, reducing administrative burden on faculty.

## The Difference Knowledge Base Makes

**Before Knowledge Base:**Searching through files manually, explaining context repeatedly, inconsistent information, time-consuming lookups

**With Knowledge Base:**Instant answers from your data, AI understands your context, consistent information, 90% time savings

## Start Building Your Knowledge Base

Transform generic AI into your personal expert trained on your specific data.

Visit www.definable.ai to get started.

Free plan available. No credit card required.

**Definable AI Knowledge Base: Your Information, AI Intelligence**

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## Related

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