# Zoho Desk AI integration on Definable

> Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions

## What this connects

Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions

Vendor: https://www.zoho.com/desk

## Tools available

**23** tools available. First 12:

- `ZOHO_DESK_CREATE_TICKET` — Create Ticket — Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
- `ZOHO_DESK_GET_AGENT` — Get Agent — Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
- `ZOHO_DESK_GET_AGENTS_COUNT` — Get Agents Count — Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
- `ZOHO_DESK_GET_CONTACT` — Get Contact — Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
- `ZOHO_DESK_GET_CONTACTS_BY_IDS` — Get Contacts By IDs — Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
- `ZOHO_DESK_GET_DEPARTMENT` — Get Department — Tool to fetch details of a Zoho Desk department by ID.
- `ZOHO_DESK_GET_DEPARTMENT_LOGO` — Get Department Logo — Tool to get/download a department's logo from Zoho Desk.
- `ZOHO_DESK_GET_DEPARTMENTS_COUNT` — Get Departments Count — Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.
- `ZOHO_DESK_GET_TICKET` — Get Ticket — Get Ticket
- `ZOHO_DESK_GET_TICKET_LATEST_THREAD` — Get Ticket Latest Thread — Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.
- `ZOHO_DESK_GET_TICKET_RESOLUTION` — Get Ticket Resolution — Get Ticket Resolution
- `ZOHO_DESK_GET_TICKET_THREAD` — Get Ticket Thread — Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.

## Auth

Auth schemes: `OAUTH2`. Managed by Definable: `OAUTH2` — no client credentials required from the user.

## How agents use Zoho Desk

Inside a Definable workflow, Zoho Desk is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Zoho Desk** — the Researcher (GPT-5.5) pulls context from Zoho Desk (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Zoho Desk** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Zoho Desk (create record, post message, draft email).
- **Designer / Engineer → Distributor → Zoho Desk** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Zoho Desk (attach file, open PR comment, post status).

The Verifier checks every Zoho Desk call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- crm — https://definable.ai/apps/category/crm/
- customer support — https://definable.ai/apps/category/customer-support/

## Related

- HTML page: https://definable.ai/apps/zoho_desk/
- Same category (crm): https://definable.ai/apps/category/crm/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt