# Waboxapp AI integration on Definable

> Waboxapp integrates WhatsApp messaging into CRM systems, allowing businesses to centralize customer communications for sales and support

## What this connects

Waboxapp integrates WhatsApp messaging into CRM systems, allowing businesses to centralize customer communications for sales and support

Vendor: https://www.waboxapp.com

## Tools available

**2** tools available. First 2:

- `WABOXAPP_WEBHOOK_ACK_EVENT` — Waboxapp Webhook ACK Event — Tool to process incoming message acknowledgment events. Use when waboxapp posts real-time deliver/read statuses to your webhook endpoint. Validates token before processing.
- `WABOXAPP_WEBHOOK_MESSAGE_EVENT` — Receive incoming WABOXAPP message event — Tool to receive real-time incoming WhatsApp message events via webhook. Use after configuring your webhook URL to handle WABOXAPP POST form payloads.

## Auth

Auth schemes: `API_KEY`.

## How agents use Waboxapp

Inside a Definable workflow, Waboxapp is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Waboxapp** — the Researcher (GPT-5.5) pulls context from Waboxapp (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Waboxapp** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Waboxapp (create record, post message, draft email).
- **Designer / Engineer → Distributor → Waboxapp** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Waboxapp (attach file, open PR comment, post status).

The Verifier checks every Waboxapp call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- phone & sms — https://definable.ai/apps/category/phone-&-sms/
- crm — https://definable.ai/apps/category/crm/

## Related

- HTML page: https://definable.ai/apps/waboxapp/
- Same category (phone & sms): https://definable.ai/apps/category/phone-&-sms/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt