# Simplesat AI integration on Definable

> Simplesat captures customer feedback and CSAT scores through surveys, integrating directly with helpdesk systems for real-time performance insights

## What this connects

Simplesat captures customer feedback and CSAT scores through surveys, integrating directly with helpdesk systems for real-time performance insights

Vendor: https://www.simplesat.io/

## Tools available

**8** tools available. First 9:

- `SIMPLESAT_CREATE_OR_UPDATE_CUSTOMER2` — Create or Update Customer V2 — Tool to create a new customer or update an existing customer if one already exists with the same email. Use when you need to add or modify customer information including name, email, company, tags, external_id, and custom attributes.
- `SIMPLESAT_CREATE_OR_UPDATE_TEAM_MEMBER` — Create or Update Team Member — This tool creates a new team member or updates an existing one if a team member with the same email address is found. It is an independent action that requires only basic team member information (email, first_name, last_name, and optionally title and phone) and does not depend on any other resource IDs.
- `SIMPLESAT_GET_CUSTOMER` — Get Customer — Tool to retrieve a single customer by their Simplesat ID. Returns customer details including name, email, company, tags, and custom attributes.
- `SIMPLESAT_LIST_ANSWERS` — List Answers — Tool to fetch a list of all answers from Simplesat. Returns answers with detailed question, customer, ticket, and team member information. Supports filtering by modified date and pagination. Note: This endpoint is deprecated; the v1 API POST /api/v1/answers/search is recommended instead.
- `SIMPLESAT_LIST_QUESTIONS` — List Questions — Tool to retrieve a paginated list of all questions in Simplesat. Use when you need to fetch question details including order, metric type, text, rating scale, choices, and conditional rules. Supports filtering by metric (csat, nps, ces) and survey_id.
- `SIMPLESAT_LIST_SURVEYS` — List Surveys — Tool to list all surveys in the Simplesat account. Returns survey details including id, name, and metric type (CSAT, NPS, CES). Use when you need to retrieve available surveys or find a specific survey by name or metric type.
- `SIMPLESAT_SEARCH_ANSWERS` — Search Answers — Tool to search and retrieve answers from Simplesat with advanced filtering. Use when you need to find specific answers based on filters like date range, choice value, sentiment, survey, customer, or custom attributes. If no filters are provided, returns all answers from the last 30 days by default.
- `SIMPLESAT_SEARCH_RESPONSES` — Search Responses — Tool to search and retrieve responses from Simplesat by applying specific filters. Returns all responses from the last 30 days by default if no date range is specified. Supports filtering by date range, choice value, collaborator, company, comment, customer, sentiment, metric, survey, tag, team member, ticket_id, and custom attributes. Use this when you need to find specific responses based on criteria like sentiment, customer, or time period.
- `SIMPLESAT_UPDATE_CUSTOMER` — Update Customer — Tool to update an existing customer by their Simplesat ID. Use when you need to modify customer information such as name, email, company, external ID, tags, or custom attributes.

## Auth

Auth schemes: `API_KEY`.

## How agents use Simplesat

Inside a Definable workflow, Simplesat is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Simplesat** — the Researcher (GPT-5.5) pulls context from Simplesat (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Simplesat** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Simplesat (create record, post message, draft email).
- **Designer / Engineer → Distributor → Simplesat** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Simplesat (attach file, open PR comment, post status).

The Verifier checks every Simplesat call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- crm — https://definable.ai/apps/category/crm/
- forms & surveys — https://definable.ai/apps/category/forms-&-surveys/

## Related

- HTML page: https://definable.ai/apps/simplesat/
- Same category (crm): https://definable.ai/apps/category/crm/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt