# Rootly AI integration on Definable

> Rootly is an AI-native incident management platform that automates workflows and collaboration, integrating with Slack, PagerDuty, and other tools to streamline incident response.

## What this connects

Rootly is an AI-native incident management platform that automates workflows and collaboration, integrating with Slack, PagerDuty, and other tools to streamline incident response.

Vendor: https://rootly.com

## Tools available

**6** tools available. First 6:

- `ROOTLY_DELETE_ACTION_ITEM` — Delete Action Item — This tool allows for the deletion of a specific action item in Rootly. It complements the existing ROOTLY_LIST_ACTION_ITEMS functionality by providing the ability to remove individual action items from the system.
- `ROOTLY_DELETE_INCIDENT` — Delete Incident — Tool to delete an incident in Rootly by ID. Use when performing administrative cleanup. This is a destructive operation and depends on appropriate Rootly permissions.
- `ROOTLY_GET_ACTION_ITEM` — Get Action Item Details — Retrieves detailed information about a specific action item by its ID from Rootly. Action items are tasks or follow-up items created during incident management to track work that needs to be completed. This tool returns comprehensive details including: - Core info: summary, description, kind (task/follow_up), priority, status, due_date - Assignment: assigned user and group IDs - Integration links: Jira, GitHub, GitLab, Linear, Asana, Trello, ClickUp, and other connected tools - Metadata: creation and update timestamps, direct URL to the action item Use ROOTLY_LIST_ACTION_ITEMS first to discover available action item IDs if you don't already have one.
- `ROOTLY_GET_INCIDENT` — Get Incident Details — Tool to retrieve full details for a single Rootly incident by ID. Use when you need complete incident information for drill-down after listing or searching incidents. Supports optional include parameter to fetch related resources like environments, services, action_items, and events in a single request.
- `ROOTLY_LIST_ACTION_ITEMS` — List Action Items — This tool retrieves a list of all action items for an organization in Rootly. Action items are tasks or follow-up items that need to be completed during or after an incident, helping to track and manage incident-related tasks effectively.
- `ROOTLY_UPDATE_INCIDENT` — Update Incident — Tool to update fields on an existing Rootly incident by ID. Use when you need to modify incident status, severity, metadata, or other attributes. Supports updating title, status, summary, severity_id, service_ids, environment_ids, and more.

## Auth

Auth schemes: `API_KEY`.

## How agents use Rootly

Inside a Definable workflow, Rootly is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Rootly** — the Researcher (GPT-5.5) pulls context from Rootly (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Rootly** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Rootly (create record, post message, draft email).
- **Designer / Engineer → Distributor → Rootly** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Rootly (attach file, open PR comment, post status).

The Verifier checks every Rootly call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- it operations — https://definable.ai/apps/category/it-operations/
- server monitoring — https://definable.ai/apps/category/server-monitoring/

## Related

- HTML page: https://definable.ai/apps/rootly/
- Same category (it operations): https://definable.ai/apps/category/it-operations/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt