# Retently AI integration on Definable

> Retently is a customer experience management platform that enables businesses to collect, analyze, and act on customer feedback through surveys and integrations.

## What this connects

Retently is a customer experience management platform that enables businesses to collect, analyze, and act on customer feedback through surveys and integrations.

Vendor: https://www.retently.com/

## Tools available

**15** tools available. First 12:

- `RETENTLY_ADD_FEEDBACK_TAGS` — Add Feedback Tags — Add tags to feedback items by providing feedback IDs and corresponding tags.
- `RETENTLY_ADD_FEEDBACK_TOPICS` — Add Feedback Topics — Add topics to feedback items by providing feedback IDs and corresponding topics.
- `RETENTLY_CREATE_OR_UPDATE_CUSTOMERS` — Create or Update Customers — Tool to create new customers or update existing ones by providing their details, including email, name, company, tags, and properties. Use this to manage your customer base in Retently.
- `RETENTLY_DELETE_CUSTOMERS` — Delete Customers — Delete customers from the workspace by providing their unique IDs.
- `RETENTLY_GET_CAMPAIGNS` — Get Campaigns — Tool to retrieve a list of campaigns associated with the account. Use when you need to get details about all campaigns.
- `RETENTLY_GET_CUSTOMER_BY_ID` — Get Customer By ID — Tool to retrieve detailed information about a specific customer by their unique ID. Use when you need to get all the details of a customer.
- `RETENTLY_GET_CUSTOMERS` — Get Customers — Retrieve a list of customers with optional parameters for pagination, sorting, and filtering by email or date range.
- `RETENTLY_GET_FEEDBACK` — Get Feedback — Tool to retrieve feedback received from customers. Use when you need to get a list of feedback, with optional parameters for pagination and sorting.
- `RETENTLY_GET_FEEDBACK_BY_ID` — Get Feedback by ID — Tool to retrieve detailed information about specific feedback by its unique ID. Use when you need to get the details of a single feedback entry.
- `RETENTLY_GET_LATEST_SCORE` — Get Latest Score — Tool to retrieve the latest NPS score for the account. Use when you need to get the most up-to-date NPS score.
- `RETENTLY_GET_OUTBOX` — Get Outbox — Retrieve the outbox of surveys that are scheduled to be sent.
- `RETENTLY_GET_REPORTS` — Get Reports — Tool to retrieve reports related to NPS surveys, including scores and trends. Use when you need to get campaign performance data.

## Auth

Auth schemes: `API_KEY`.

## How agents use Retently

Inside a Definable workflow, Retently is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Retently** — the Researcher (GPT-5.5) pulls context from Retently (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Retently** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Retently (create record, post message, draft email).
- **Designer / Engineer → Distributor → Retently** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Retently (attach file, open PR comment, post status).

The Verifier checks every Retently call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- forms & surveys — https://definable.ai/apps/category/forms-&-surveys/
- customer support — https://definable.ai/apps/category/customer-support/

## Related

- HTML page: https://definable.ai/apps/retently/
- Same category (forms & surveys): https://definable.ai/apps/category/forms-&-surveys/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt