# Remote Retrieval AI integration on Definable

> Remote Retrieval automates the logistics of managing equipment returns, providing efficient tracking and management of laptop and monitor returns.

## What this connects

Remote Retrieval automates the logistics of managing equipment returns, providing efficient tracking and management of laptop and monitor returns.

Vendor: https://www.remoteretrieval.com/

## Tools available

**7** tools available. First 7:

- `REMOTE_RETRIEVAL_CREATE_ORDER` — Create Order — Tool to create IT asset retrieval orders for remote employees. Use when you need to schedule pickup of laptops, monitors, cell phones, or tablets from employees. Supports both return-to-company and recycle-with-data-destruction workflows.
- `REMOTE_RETRIEVAL_GET_ALL_ORDERS` — Get All Orders — Tool to retrieve a paginated list of all orders. Use when you need to list orders with optional filters like status or dates. Call after authentication.
- `REMOTE_RETRIEVAL_GET_COMPANY_DETAILS` — Get Company Details — Tool to retrieve detailed information for a company. Use after confirming a valid company_id.
- `REMOTE_RETRIEVAL_GET_DEVICE_PRICES` — Get Device Prices — Tool to retrieve real-time pricing data for all supported devices. Use when you need current prices for Laptop, Monitor (17-23 inch), Monitor_27 (24-27 inch), Tablet, or Cell Phone.
- `REMOTE_RETRIEVAL_GET_ORDER_DETAILS` — Get Order Details — Tool to retrieve specific order details by order ID. Use when you need detailed information about an order including employee info, company info, and shipment status (device_type, send_status, return_status).
- `REMOTE_RETRIEVAL_LIST_PENDING_ORDERS` — List Pending Orders — Tool to retrieve list of all pending orders. Use when you need to check orders awaiting payment completion. Results are paginated up to 25 per page.
- `REMOTE_RETRIEVAL_VALIDATE_USER` — RemoteRetrieval: Validate User — Tool to validate the provided API key. Use when you need to confirm the API key's validity.

## Auth

Auth schemes: `API_KEY`.

## How agents use Remote Retrieval

Inside a Definable workflow, Remote Retrieval is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Remote Retrieval** — the Researcher (GPT-5.5) pulls context from Remote Retrieval (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Remote Retrieval** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Remote Retrieval (create record, post message, draft email).
- **Designer / Engineer → Distributor → Remote Retrieval** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Remote Retrieval (attach file, open PR comment, post status).

The Verifier checks every Remote Retrieval call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- it operations — https://definable.ai/apps/category/it-operations/

## Related

- HTML page: https://definable.ai/apps/remote_retrieval/
- Same category (it operations): https://definable.ai/apps/category/it-operations/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt