# Re:amaze AI integration on Definable

> Re:amaze is a multi-channel customer support platform offering live chat, email, social messaging, and automated workflows.

## What this connects

Re:amaze is a multi-channel customer support platform offering live chat, email, social messaging, and automated workflows.

Vendor: https://www.reamaze.com/

## Tools available

**2** tools available. First 2:

- `RE_AMAZE_GET_REPORTS_TAGS` — Get report tags — Tool to retrieve a list of tags used in reports. Use when analyzing tag usage metrics across conversations.
- `RE_AMAZE_GET_RESPONSE_TEMPLATES` — Get Response Templates — Tool to retrieve response templates for the brand. Use when you need canned responses to streamline replies.

## Auth

Auth schemes: `API_KEY`.

## How agents use Re:amaze

Inside a Definable workflow, Re:amaze is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Re:amaze** — the Researcher (GPT-5.5) pulls context from Re:amaze (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Re:amaze** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Re:amaze (create record, post message, draft email).
- **Designer / Engineer → Distributor → Re:amaze** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Re:amaze (attach file, open PR comment, post status).

The Verifier checks every Re:amaze call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- customer support — https://definable.ai/apps/category/customer-support/
- team chat — https://definable.ai/apps/category/team-chat/

## Related

- HTML page: https://definable.ai/apps/re_amaze/
- Same category (customer support): https://definable.ai/apps/category/customer-support/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt