# Productlane AI integration on Definable

> Productlane is a customer support and feedback system designed for modern companies, built on Linear.

## What this connects

Productlane is a customer support and feedback system designed for modern companies, built on Linear.

Vendor: https://productlane.com

## Tools available

**39** tools available. First 12:

- `PRODUCTLANE_CREATE_CHANGELOG` — Create Changelog Entry — Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists, and other markdown features.
- `PRODUCTLANE_CREATE_COMPANY` — Create Company — Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.
- `PRODUCTLANE_CREATE_CONTACT` — Create Contact — Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.
- `PRODUCTLANE_CREATE_FEEDBACK` — Create Feedback — Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires email, feedback text, and pain level.
- `PRODUCTLANE_CREATE_INSIGHT` — Create Insight — Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports.
- `PRODUCTLANE_CREATE_THREAD` — Create Thread — Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users.
- `PRODUCTLANE_CREATE_UPVOTE` — Create Upvote — Tool to create an upvote for a project or issue. Use when you need to record user support for a project or issue. Either projectId or issueId must be provided.
- `PRODUCTLANE_DELETE_COMPANY` — Delete Company — Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane.
- `PRODUCTLANE_DELETE_CONTACT` — Delete Contact — Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts.
- `PRODUCTLANE_DELETE_UPVOTE` — Delete Upvote — Tool to delete an upvote by its unique ID. Use when removing a previously cast upvote on an issue or project.
- `PRODUCTLANE_ENABLE_WIDGET` — Enable Productlane Widget — Tool to enable the Productlane widget. Use after confirming the widget is currently disabled.
- `PRODUCTLANE_GET_CHANGELOG` — Get Changelog — Tool to retrieve a published changelog by ID from Productlane. Use when you need to fetch details about a specific changelog entry. No authorization is required for published changelogs.

## Auth

Auth schemes: `API_KEY`.

## How agents use Productlane

Inside a Definable workflow, Productlane is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Productlane** — the Researcher (GPT-5.5) pulls context from Productlane (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Productlane** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Productlane (create record, post message, draft email).
- **Designer / Engineer → Distributor → Productlane** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Productlane (attach file, open PR comment, post status).

The Verifier checks every Productlane call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- customer support — https://definable.ai/apps/category/customer-support/

## Related

- HTML page: https://definable.ai/apps/productlane/
- Same category (customer support): https://definable.ai/apps/category/customer-support/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt