# Insighto.ai AI integration on Definable

> Insighto.ai is an AI-powered communication platform that enables businesses to create and deploy conversational AI chatbots and voice agents for enhanced customer engagement across multiple channels.

## What this connects

Insighto.ai is an AI-powered communication platform that enables businesses to create and deploy conversational AI chatbots and voice agents for enhanced customer engagement across multiple channels.

Vendor: https://insighto.ai/

## Tools available

**65** tools available. First 12:

- `INSIGHTO_AI_ADD_INTENT_TO_ASSISTANT` — Add Intent To Assistant — Tool to add an intent to an assistant in Insighto.ai. Use when linking existing intents to an assistant for enhanced conversation handling.
- `INSIGHTO_AI_CREATE_AGENCY` — Create Agency — Tool to create a new agency in Insighto.ai. Use when setting up a new agency with organization-specific configuration and branding.
- `INSIGHTO_AI_CREATE_CONTACT_CUSTOM_FIELD` — Create Contact Custom Field — Tool to create a new contact custom field in Insighto.ai. Use when you need to add custom metadata fields for contacts.
- `INSIGHTO_AI_CREATE_FORM` — Create Form — Tool to create a new form in Insighto.ai. Use when you need to create either a natural (conversational AI-driven) or simple (traditional) form for collecting information from users.
- `INSIGHTO_AI_CREATE_INTENT` — Create Intent — Tool to create a new intent in Insighto.ai. Use when adding custom intents before training or deployment. Call after confirming intent attributes.
- `INSIGHTO_AI_CREATE_PROMPT` — Create Prompt — Tool to create a new prompt in Insighto.ai. Use when adding custom prompts for AI interactions. The prompt template can include variables in {{variable_name}} format.
- `INSIGHTO_AI_CREATE_PROVIDER` — Create Provider — Creates a new AI provider configuration (e.g., OpenAI, ElevenLabs, Azure Speech, Cartesia, PlayHT) for use in voice and text-to-speech workflows. The provider stores credentials and settings in the attributes field.
- `INSIGHTO_AI_CREATE_TAG` — Create Tag — Tool to create a new tag in Insighto.ai. Use when categorizing contacts, conversations, or other entities with custom labels.
- `INSIGHTO_AI_CREATE_TOOLFUNCTION` — Create Toolfunction — Tool to create a new toolfunction in Insighto.ai. Use when you need to register a new tool function (SDK, CURL, or query index type) before using it in workflows or assistant operations.
- `INSIGHTO_AI_CREATE_WEBHOOK` — Create Webhook — Tool to create a new outbound webhook in Insighto.ai. Use when you need to configure webhook endpoints for event notifications.
- `INSIGHTO_AI_CREATE_WIDGET` — Create Widget — Tool to create a new widget with specified attributes. Use after confirming assistant_id and widget_type.
- `INSIGHTO_AI_DELETE_ASSISTANT_BY_ID` — Delete Assistant By ID — Tool to delete an assistant by its ID. Use when you need to permanently remove an assistant from the system.

## Auth

Auth schemes: `API_KEY`, `OAUTH2`.

## How agents use Insighto.ai

Inside a Definable workflow, Insighto.ai is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Insighto.ai** — the Researcher (GPT-5.5) pulls context from Insighto.ai (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Insighto.ai** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Insighto.ai (create record, post message, draft email).
- **Designer / Engineer → Distributor → Insighto.ai** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Insighto.ai (attach file, open PR comment, post status).

The Verifier checks every Insighto.ai call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- ai chatbots — https://definable.ai/apps/category/ai-chatbots/
- customer support — https://definable.ai/apps/category/customer-support/

## Related

- HTML page: https://definable.ai/apps/insighto_ai/
- Same category (ai chatbots): https://definable.ai/apps/category/ai-chatbots/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt