# Helpwise AI integration on Definable

> Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.

## What this connects

Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.

Vendor: https://helpwise.io/

## Tools available

**37** tools available. First 12:

- `HELPWISE_CREATE_ATTACHMENT` — Create attachment — Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
- `HELPWISE_CREATE_NOTE` — Add note to conversation — Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
- `HELPWISE_CREATE_TEAM` — Create Helpwise Team — Creates a new team in Helpwise to group users for collaboration and assignment purposes. Use this tool when you need to: - Create a new team with a unique name - Optionally add a description for the team - Optionally assign initial members by their user IDs IMPORTANT: Team creation via API is not available in the current Helpwise API. All tested endpoints (/api/v1/teams, /dev-apis/teams, /api/v1/team, /dev-apis/team) return 404. Team management appears to be limited to the Helpwise web interface. If you need to create teams, please: 1. Use the Helpwise web interface at https://app.helpwise.io 2. Contact Helpwise support at dev@helpwise.io to request API endpoint availability This action is implemented speculatively for future API support and follows standard patterns used in other Helpwise actions.
- `HELPWISE_CREATE_WEBHOOK` — Create Helpwise Webhook — Creates a new webhook subscription in Helpwise to receive real-time event notifications. Use this action to programmatically subscribe to Helpwise events like conversation creation, message replies, conversation assignments, status changes, and tag applications. Webhooks deliver JSON payloads to your specified callback URL when subscribed events occur. IMPORTANT: Helpwise webhook management is primarily done through the UI at: Settings > Automation > Integrations > Webhooks (https://app.helpwise.io/settings/integrations) This action attempts to use programmatic API endpoints, but if they're unavailable in your Helpwise plan or environment, you'll need to create webhooks manually via the UI.
- `HELPWISE_DELETE_CONTACT` — Delete Contact — Deletes a contact from Helpwise by its unique identifier (ID). Use this action when you need to permanently remove a contact from your Helpwise account. Returns an empty response (HTTP 204 No Content) on successful deletion. Note: This action is idempotent - deleting a non-existent contact will return an appropriate error.
- `HELPWISE_DELETE_CONVERSATION` — Delete Helpwise Conversation — Attempts to delete a conversation by ID from Helpwise. Note: The Helpwise API may not support conversation deletion via the REST API. If deletion is not supported, this action will return an error indicating that the endpoint was not found or the method is not allowed. Use this action when you need to attempt to permanently remove a conversation by its ID.
- `HELPWISE_DELETE_MAILBOX` — Delete Mailbox — Tool to delete a mailbox by its unique identifier. NOTE: As of 2026, the Helpwise API may not support mailbox deletion via API. This action attempts deletion but will fail if the endpoint is not available (405 Method Not Allowed). Consider managing mailboxes through the Helpwise web interface if API deletion is unsupported.
- `HELPWISE_DELETE_MESSAGE` — Delete Helpwise Message — Attempts to delete a message from Helpwise. Note: The Helpwise API may not support message deletion via the REST API. If deletion is not supported, this action will return an error indicating that the DELETE method is not allowed (HTTP 405). Use this action when you need to attempt to permanently remove a message by its ID.
- `HELPWISE_DELETE_NOTE` — Delete Helpwise Note — Tool to delete a note from a conversation. Use when you need to permanently remove a note by its ID from a specific conversation after confirming the IDs.
- `HELPWISE_DELETE_SIGNATURE` — Delete Email Signature — Deletes an email signature from Helpwise. Email signatures are text/HTML templates that automatically append to outgoing emails from specific mailboxes or users. This action permanently removes the signature identified by the signature_id. Returns an empty response on successful deletion (204 No Content).
- `HELPWISE_DELETE_TAG` — Delete Tag — Permanently deletes a tag from Helpwise. This action removes the tag from all conversations where it was applied and cannot be undone. Use this when you need to permanently remove a tag that is no longer needed. Note: Deleting a tag will automatically remove it from all existing conversations that use this tag.
- `HELPWISE_DELETE_TEAM` — Delete Team — Tool to delete a team. Use when you need to remove an existing team by its unique identifier after confirming the ID and dependencies.

## Auth

Auth schemes: `API_KEY`.

## How agents use Helpwise

Inside a Definable workflow, Helpwise is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Helpwise** — the Researcher (GPT-5.5) pulls context from Helpwise (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Helpwise** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Helpwise (create record, post message, draft email).
- **Designer / Engineer → Distributor → Helpwise** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Helpwise (attach file, open PR comment, post status).

The Verifier checks every Helpwise call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- customer support — https://definable.ai/apps/category/customer-support/
- team collaboration — https://definable.ai/apps/category/team-collaboration/

## Related

- HTML page: https://definable.ai/apps/helpwise/
- Same category (customer support): https://definable.ai/apps/category/customer-support/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt