# Help Scout AI integration on Definable

> Help Scout provides customer support software with shared inbox, knowledge base, and customer management tools

## What this connects

Help Scout provides customer support software with shared inbox, knowledge base, and customer management tools

Vendor: https://www.helpscout.com

## Tools available

**129** tools available. First 12:

- `HELP_SCOUT_CREATE_CHAT_HANDLE` — Create Chat Handle — Tool to create a chat handle for a Help Scout customer. Use when you need to add a chat platform username (like Skype, AIM, Yahoo) to a customer's profile.
- `HELP_SCOUT_CREATE_CHAT_THREAD` — Create Chat Thread — Tool to create a new chat thread on a Help Scout conversation. Use when adding a chat message to an existing conversation. Note: Conversations can have a maximum of 100 threads. Non-imported threads automatically reopen closed conversations.
- `HELP_SCOUT_CREATE_CONVERSATION` — Create Conversation — Tool to create a new conversation in Help Scout. Use when creating email, phone, or chat conversations with customer threads.
- `HELP_SCOUT_CREATE_CUSTOMER` — Create Customer — Tool to create a new customer in Help Scout with contact details and profile information. Use when you need to add a new customer with emails, phones, addresses, or other contact data.
- `HELP_SCOUT_CREATE_CUSTOMER_ADDRESS` — Create Customer Address — Tool to create an address for a Help Scout customer. Use when you need to add a physical address to a customer's profile.
- `HELP_SCOUT_CREATE_CUSTOMER_EMAIL` — Create customer email — Tool to create an email for a customer in Help Scout. Use when you need to add a new email address to a customer's profile.
- `HELP_SCOUT_CREATE_CUSTOMER_PHONE` — Create Customer Phone — Tool to create a phone number for a Help Scout customer. Use when adding contact phone numbers to customer profiles.
- `HELP_SCOUT_CREATE_CUSTOMER_PROPERTY` — Create Customer Property — Tool to create a customer property definition in Help Scout. Use when you need to add custom fields to track additional customer information like subscription plan, tier level, or custom attributes. Maximum 50 customer property definitions per company.
- `HELP_SCOUT_CREATE_CUSTOMER_THREAD` — Create Customer Thread — Tool to create a new customer thread on a Help Scout conversation. Use when a customer needs to add a message to an existing conversation. The conversation will reopen unless imported mode is enabled. Conversations are limited to 100 threads maximum.
- `HELP_SCOUT_CREATE_CUSTOMER_WEBSITE` — Create Customer Website — Tool to create a website entry for a customer in Help Scout. Use when adding a website URL to an existing customer profile.
- `HELP_SCOUT_CREATE_NOTE` — Create Note on Conversation — Tool to create a new note thread on a Help Scout conversation. Use when you need to add internal notes to conversations. Notes are visible only to team members, not customers. Maximum 100 threads per conversation.
- `HELP_SCOUT_CREATE_ORGANIZATION` — Create Organization — Tool to create a new organization in Help Scout. Use when you need to create a company profile with associated domains, contact information, and metadata.

## Auth

Auth schemes: `OAUTH2`.

## How agents use Help Scout

Inside a Definable workflow, Help Scout is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Help Scout** — the Researcher (GPT-5.5) pulls context from Help Scout (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Help Scout** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Help Scout (create record, post message, draft email).
- **Designer / Engineer → Distributor → Help Scout** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Help Scout (attach file, open PR comment, post status).

The Verifier checks every Help Scout call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- customer support — https://definable.ai/apps/category/customer-support/
- communication — https://definable.ai/apps/category/communication/

## Related

- HTML page: https://definable.ai/apps/help_scout/
- Same category (customer support): https://definable.ai/apps/category/customer-support/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt