# Gorgias AI integration on Definable

> Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication

## What this connects

Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication

Vendor: https://www.gorgias.com

## Tools available

**32** tools available. First 12:

- `GORGIAS_ADD_TICKET_TAGS` — Add Ticket Tags — Adds tags to a ticket in Gorgias.
- `GORGIAS_CREATE_ACCOUNT_SETTING` — Create Account Setting — Creates a new account setting in Gorgias.
- `GORGIAS_CREATE_CUSTOMER` — Create Customer — Creates a new customer in Gorgias.
- `GORGIAS_CREATE_TEAM` — Create Team — Creates a new team in Gorgias.
- `GORGIAS_CREATE_TICKET` — Create Ticket — Creates a new ticket in Gorgias.
- `GORGIAS_DELETE_CUSTOMER` — Delete Customer — Deletes a specific customer from Gorgias.
- `GORGIAS_DELETE_CUSTOMER_FIELD_VALUE` — Delete Customer Field Value — Deletes a specific field value for a customer in Gorgias.
- `GORGIAS_DELETE_CUSTOMERS` — Delete Customers — Deletes multiple customers from Gorgias.
- `GORGIAS_DELETE_TEAM` — Delete Team — Deletes a specific team from Gorgias.
- `GORGIAS_DELETE_TICKET` — Delete Ticket — Deletes a specific ticket from Gorgias.
- `GORGIAS_DELETE_TICKET_FIELD_VALUE` — Delete Ticket Field Value — Deletes a specific field value for a ticket in Gorgias.
- `GORGIAS_GET_ACCOUNT` — Get Account — Retrieves your Gorgias account information.

## Auth

Auth schemes: `API_KEY`, `OAUTH2`. Managed by Definable: `OAUTH2` — no client credentials required from the user.

## How agents use Gorgias

Inside a Definable workflow, Gorgias is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Gorgias** — the Researcher (GPT-5.5) pulls context from Gorgias (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Gorgias** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Gorgias (create record, post message, draft email).
- **Designer / Engineer → Distributor → Gorgias** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Gorgias (attach file, open PR comment, post status).

The Verifier checks every Gorgias call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- crm — https://definable.ai/apps/category/crm/
- customer support — https://definable.ai/apps/category/customer-support/

## Related

- HTML page: https://definable.ai/apps/gorgias/
- Same category (crm): https://definable.ai/apps/category/crm/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt