# Gleap AI integration on Definable

> Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points.

## What this connects

Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points.

Vendor: https://gleap.io/

## Tools available

**179** tools available. First 12:

- `GLEAP_ARCHIVE_ALL_TICKETS` — Archive All Tickets — Tool to archive all tickets matching specific type and status criteria. Use when you need to bulk archive multiple tickets at once based on their type and status.
- `GLEAP_ARCHIVE_A_TICKET` — Archive a Ticket — Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
- `GLEAP_CLONE_ENGAGEMENT` — Clone Engagement — Tool to clone an existing engagement. Use when you need to duplicate an engagement with all its configuration.
- `GLEAP_CREATE_A_COLLECTION` — Create a Collection — Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
- `GLEAP_CREATE_AI_CONTENT` — Create AI Content — Tool to create or update AI content in Gleap's knowledge base. Use when adding new documentation, help articles, or product information that AI assistants can reference. Supports text, file, and product content types with optional batch operations.
- `GLEAP_CREATE_A_NEW_CHAT_MESSAGE` — Create a new chat message — Creates a new chat message in a Gleap chat session. Use this action to: - Send a message as a user or admin in an existing chat session - Reply to customer inquiries in the Gleap support system - Add messages to ongoing conversations The action requires a valid sessionId (obtained from get_all_sessions or get_all_chat_messages actions), a role ("user" or "admin"), and message content. Returns the created message with its ID, timestamps, and configuration details.
- `GLEAP_CREATE_A_NEW_SESSION` — Create a new session — Create a new user session in Gleap and associate it with a project. Use this to track user activity, engagement metrics, and session data. Sessions can be created with minimal information and enriched later through identify_user or other API calls.
- `GLEAP_CREATE_A_NEW_TEAM` — Create a new team — Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
- `GLEAP_CREATE_A_NEW_TICKET` — Create a new ticket — Create a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments. Supports custom metadata and sentiment tracking for comprehensive ticket management and customer feedback analysis.
- `GLEAP_CREATE_ENGAGEMENT_BANNER` — Create Engagement Banner — Tool to create a new engagement banner in Gleap. Use when you want to add a banner for user engagement, announcements, or surveys. All fields are optional; the API will create a banner with default values if no fields are specified (default name: 'New survey', status: 'draft', format: 'widget', frequency: 'once').
- `GLEAP_CREATE_ENGAGEMENT_CHECKLIST` — Create Engagement Checklist — Tool to create a new engagement checklist. Use when you need to set up a step-by-step guide or task list for users.
- `GLEAP_CREATE_ENGAGEMENT_COBROWSE` — Create Engagement Cobrowse — Tool to create a new cobrowse product tour. Use when you need to set up an interactive guided tour for users to follow.

## Auth

Auth schemes: `API_KEY`.

## How agents use Gleap

Inside a Definable workflow, Gleap is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Gleap** — the Researcher (GPT-5.5) pulls context from Gleap (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Gleap** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Gleap (create record, post message, draft email).
- **Designer / Engineer → Distributor → Gleap** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Gleap (attach file, open PR comment, post status).

The Verifier checks every Gleap call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- customer support — https://definable.ai/apps/category/customer-support/
- forms & surveys — https://definable.ai/apps/category/forms-&-surveys/

## Related

- HTML page: https://definable.ai/apps/gleap/
- Same category (customer support): https://definable.ai/apps/category/customer-support/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt