# Engage AI integration on Definable

> Engage turns your customers into fans with personalised messaging; using emails, push and in-app notifications, and SMS.

## What this connects

Engage turns your customers into fans with personalised messaging; using emails, push and in-app notifications, and SMS.

Vendor: https://engage.so/

## Tools available

**22** tools available. First 12:

- `ENGAGE_ADD_CUSTOMER_TO_ACCOUNTS` — Add Customer to Accounts — Tool to add a customer to one or more account entities. Use when you need to associate a user with accounts and optionally assign roles.
- `ENGAGE_ADD_USER_TO_LISTS` — Add User to Lists — Tool to add a Customer or Account to one or more Lists in Engage.so. Use when you need to subscribe a user to specific lists for targeted messaging.
- `ENGAGE_ARCHIVE_LIST` — Archive List — Tool to archive a List in Engage. Use when you want to prevent new subscribers from being added to a list. Existing subscribers will not be affected.
- `ENGAGE_ARCHIVE_USER` — Archive User — Tool to archive a user in Engage. Use when you need to deactivate a user account while preserving all historical data. The user will stop being active and all engagement and events for the user will be stopped, but all messages, logs, and related data will be preserved.
- `ENGAGE_CONVERT_USER_TYPE` — Convert User Type — Tool to convert a user between Customer and Account entity types. Use when you need to change a customer to an account or vice versa.
- `ENGAGE_CREATE_LIST` — Create List — Tool to create a new List in Engage for organizing subscribers. Use when you need to set up a new list for managing contacts or subscribers.
- `ENGAGE_CREATE_USER` — Create User — Tool to create a new user (Customer or Account) in Engage. Use when you need to add a user with optional metadata, device tokens, or list subscriptions.
- `ENGAGE_DELETE_SUBSCRIBER_FROM_LIST` — Delete Subscriber From List — Tool to remove a subscriber from a List entirely (different from unsubscribing). Use when you need to completely delete a subscriber's association with a specific list.
- `ENGAGE_DELETE_USER` — Delete User — Tool to completely delete all user data for a Customer or Account. This is a permanent, destructive action that removes all associated user data from Engage.
- `ENGAGE_GET_ACCOUNT_MEMBERS` — Get Account Members — Tool to retrieve all members (Customers) of an Account in Engage. Use when you need to list users who are part of a specific account.
- `ENGAGE_GET_LIST` — Get List — Tool to retrieve a single List by its ID. Use when you need to fetch details about a specific List.
- `ENGAGE_GET_USER` — Get User By ID — Tool to retrieve a single user by their user ID. Use when you need to fetch complete user information including metadata, attributes, devices, lists, segments, and message statistics.

## Auth

Auth schemes: `BASIC`.

## How agents use Engage

Inside a Definable workflow, Engage is one of the tools the **Distributor specialist** can call. Example coordination patterns:

- **Researcher → Engage** — the Researcher (GPT-5.5) pulls context from Engage (records, threads, documents), synthesises findings, and briefs the rest of the team.
- **Writer → Distributor → Engage** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Engage (create record, post message, draft email).
- **Designer / Engineer → Distributor → Engage** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Engage (attach file, open PR comment, post status).

The Verifier checks every Engage call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention.

## Categories

- marketing automation — https://definable.ai/apps/category/marketing-automation/
- email — https://definable.ai/apps/category/email/

## Related

- HTML page: https://definable.ai/apps/engage/
- Same category (marketing automation): https://definable.ai/apps/category/marketing-automation/
- All integrations: https://definable.ai/apps/
- Workflow (multi-agent loop): https://definable.ai/workflow/
- Apps llms.txt index: https://definable.ai/llms-apps.txt