# Delighted AI integration on Definable > Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. ## What this connects Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required. Vendor: https://delighted.com/ ## Tools available **13** tools available. First 12: - `DELIGHTED_ADD_PERSON_TO_AUTOPILOT_EMAIL` — Add Person to Autopilot Email — Add a person to Autopilot email or update their properties. Autopilot automatically schedules and sends recurring email surveys at the frequency configured in your Delighted account settings. Use this to enroll new people in automated email surveys or update custom properties for existing members. Note: Autopilot must be configured in your Delighted account before using this API. - `DELIGHTED_ADD_PERSON_TO_AUTOPILOT_SMS` — Add Person to Autopilot SMS — Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS. Prerequisites: SMS Autopilot must be configured in your Delighted account before using this API endpoint. If not configured, the API returns a 422 error. - `DELIGHTED_CREATE_PERSON` — Create or Update Person — Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation. - `DELIGHTED_DELETE_PENDING_SURVEY_REQUESTS` — Delete Pending Survey Requests — Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address. - `DELIGHTED_DELETE_PERSON` — Delete Person — Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status. - `DELIGHTED_GET_AUTOPILOT_EMAIL_CONFIGURATION` — Get Autopilot Email Configuration — Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps. - `DELIGHTED_GET_AUTOPILOT_SMS_CONFIGURATION` — Get Autopilot SMS Configuration — Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys. - `DELIGHTED_LIST_AUTOPILOT_SMS_MEMBERSHIPS` — List Autopilot SMS Memberships — Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details. - `DELIGHTED_LIST_BOUNCED_PEOPLE` — List Bounced People — Tool to retrieve all bounced people for your account, ordered by bounce time (oldest first). Use when you need to identify email addresses that have bounced. Supports pagination via per_page and page parameters, and optional Unix timestamp filters (since, until) to restrict results to specific time ranges. - `DELIGHTED_LIST_PEOPLE` — List People — Tool to retrieve all people for your account in creation order. Use when you need to list contacts, filter by email or phone number, or paginate through your people database. Supports cursor-based pagination via Link header and optional time-based filtering. Note: email and phone_number filters are mutually exclusive. - `DELIGHTED_LIST_SURVEY_RESPONSES` — List Survey Responses — Tool to retrieve all survey responses for your account with pagination support and optional filtering. Use when you need to access survey feedback data, filter by date range, trend, person, or sort by creation/update time. Supports expanding person details and notes. - `DELIGHTED_LIST_UNSUBSCRIBED_PEOPLE` — List Unsubscribed People — Tool to retrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first). Use when you need to identify people who have unsubscribed. Supports pagination via per_page and page parameters, and optional Unix timestamp filters (since, until) to restrict results to specific time ranges. ## Auth Auth schemes: `API_KEY`. ## How agents use Delighted Inside a Definable workflow, Delighted is one of the tools the **Distributor specialist** can call. Example coordination patterns: - **Researcher → Delighted** — the Researcher (GPT-5.5) pulls context from Delighted (records, threads, documents), synthesises findings, and briefs the rest of the team. - **Writer → Distributor → Delighted** — the Writer (Claude Opus 4.7) drafts copy in brand voice, the Verifier passes it, then the Distributor writes the result into Delighted (create record, post message, draft email). - **Designer / Engineer → Distributor → Delighted** — the Designer ships an asset or the Engineer ships a code change, the Distributor delivers it via Delighted (attach file, open PR comment, post status). The Verifier checks every Delighted call. On rate limit, schema drift, or auth refresh it self-heals and retries — the workflow completes without manual intervention. ## Categories - forms & surveys — https://definable.ai/apps/category/forms-&-surveys/ - customer support — https://definable.ai/apps/category/customer-support/ ## Related - HTML page: https://definable.ai/apps/delighted/ - Same category (forms & surveys): https://definable.ai/apps/category/forms-&-surveys/ - All integrations: https://definable.ai/apps/ - Workflow (multi-agent loop): https://definable.ai/workflow/ - Apps llms.txt index: https://definable.ai/llms-apps.txt